Nishika Menon
Brisbane,Qld
Summary
Results-driven Retail Manager with expertise in team training and customer service. Improved operational efficiency and staff performance, enhancing customer experiences and driving sales growth. Skilled in strategic planning, team leadership, and operational improvement, with strong communication and problem-solving abilities to execute business strategies effectively. Results-driven professional with over 6 years of experience in retail management. Skilled in implementing sales strategies, optimizing inventory management, and training teams to deliver exceptional customer service. Ready to leverage expertise to boost store performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Assitant Store Manager
PPG Taubmans
Browns Plains, QLD
02.2024 - Current
- Assisted in managing daily store operations and inventory levels.
- Trained and supervised team members on customer service techniques.
- Coordinated visual merchandising to enhance product presentation.
- Monitored compliance with health and safety standards in the store.
- Supported sales initiatives by communicating promotional strategies to staff.
- Resolved customer inquiries and complaints professionally and efficiently.
- Implemented staff schedules to ensure adequate coverage during peak hours.
- Managed daily cash handling procedures, ensuring accuracy in reconciliations.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Sales Floor Manager
Harvey Norman
Westagte, Auckland
01.2021 - 02.2024
- Supervised daily store operations and ensured compliance with company policies.
- Trained new employees on product knowledge and customer service standards.
- Managed team schedules and optimized staff assignments for peak hours.
- Coordinated inventory management and facilitated stock replenishment processes.
- Resolved customer inquiries and provided assistance to enhance satisfaction levels.
- Oversaw visual merchandising to maintain appealing store displays and layouts.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Conducted regular team meetings to promote communication and share updates.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Provided training and guidance to new employees regarding store policies and procedures.
- Analyzed customer feedback data to identify areas of improvement in service quality.
Education
Bachelor of Arts - Food And Beverage Management
Auckland University of Tecchnology
Auckland11-2020
Skills
- Sales strategy
- Sales floor optimization
- Customer service
- Inventory management
- POS systems operations
- Customer experience management
- Team training
- Onboarding programs
- Staff management
- Team supervision
- Financial reporting
- Time management
- Conflict resolution
- CRM software proficiency
Timeline
Assitant Store Manager
PPG Taubmans
02.2024 - Current
Sales Floor Manager
Harvey Norman
01.2021 - 02.2024
Bachelor of Arts - Food And Beverage Management
Auckland University of Tecchnology