Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Nishil Butani

Vale Park

Summary

Motivated and tech-savvy professional with a strong foundation in IT support, client engagement, and software troubleshooting, seeking to transition into a Client Success Manager role at Visual Care. Drawing on hands-on experience resolving client issues, collaborating with cross-functional teams, and delivering customer-centric solutions, I aim to drive product adoption, enhance client satisfaction, and contribute to long-term client success. Eager to leverage my technical expertise, communication skills, and analytical mindset to build lasting relationships and help clients unlock the full value of Visual Care's offerings.

Reliable and solutions-focused Support Consultant with hands-on experience in IT support, troubleshooting, and user training. Proven ability to resolve complex technical issues efficiently while maintaining a high level of customer satisfaction. Adaptable team player with strong communication skills and a passion for technology. Eager to transition into a new and challenging field, leveraging transferable skills and a solid technical foundation.

Overview

3
3
years of professional experience

Work History

Helpdesk Consultant

Visual Care
02.2024 - Current
  • Respond to client queries via phone, email, and ticketing systems.
  • Troubleshoot and resolve technical issues; escalate where required.
  • Maintain accurate ticket documentation and activity logs.
  • Collaborate with development and QA teams on issue resolution and testing.
  • Manage and prioritize multiple tickets to meet SLAs.

IT Support Officer

Eragon Support
08.2023 - 02.2024
  • Maintained and secured organizational data and backups.
  • Installed, configured, and supported hardware, software, and networks.
  • Provided timely technical support and resolved service desk tickets.
  • Analyzed and reported on IT performance data.
  • Delivered courteous user support across multiple communication channels.

Sales Consultant

Telstra
08.2022 - 08.2023
  • Assisted customers with telecom product selections and services.
  • Drove sales through upselling, cross-selling, and product knowledge.
  • Delivered post-sales support and resolved customer issues.
  • Maintained store presentation and product displays.
  • Built strong customer relationships and exceeded sales targets.

Education

Professional Year Program - IT

Performance Education
03.2023

Bachelor of Information Technology - Networking & Cybersecurity

Federation University
12.2021

Skills

  • Windows
  • Linux/Ubuntu
  • MS Office Suite
  • Power BI
  • Siebel
  • Cisco Routers & Switches
  • Python
  • CSS
  • Data Analysis
  • Leadership
  • Teamwork
  • Communication
  • Troubleshooting
  • Time Management
  • Customer Support
  • Documentation
  • Adaptability

Languages

English
Hindi

Timeline

Helpdesk Consultant

Visual Care
02.2024 - Current

IT Support Officer

Eragon Support
08.2023 - 02.2024

Sales Consultant

Telstra
08.2022 - 08.2023

Bachelor of Information Technology - Networking & Cybersecurity

Federation University

Professional Year Program - IT

Performance Education
Nishil Butani