NISHIL GIRISHKUMAR PATEL
Parramatta,NSW
Summary
Meticulous Network Implementation engineer, maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Network Implementation Engineer
Thales Australia
10.2023 - Current
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Participated in system development life cycle from requirements analysis through system implementation.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed and monitored installed systems for highest level of availability.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
Technical Analyst
CISCO
05.2022 - 09.2023
- Troubleshoot Network issue using Meraki dashboard with some networking tools (Blink LED, Ping, MTR, tracert)
- Work on WEP, WAP and WAP2
- Monitored network hardware operations to evaluate proper configuration.
- Capturing wireless packet dump through Wireshark
- Addressing network issue through Wireshark
- Troubleshoot access point while network drop off issues
- Manage user issues and Hardware distribution through ServiceNow ticketing system
- Support to the Optus and TPG team in server room
- Network traffic monitoring
- Configure router through Telnet
- JAMF pro MDM enrolment certification Installation
- Authenticator management and Activation
- Troubleshoot issue both hardware and software both
- Audio/ video configuration in conference rooms
- New User Premises Classifications in Azure Active directory
- Mac and Windows Laptop building for new users
- Remote support to the users through Webex, Teams, and TeamViewer Host
- Pulse secure / Any-connect Cisco VPN setup and troubleshooting
- Mac and Windows backup configuration Assistance
- General Windows and Mac troubleshooting and OS configurations
- Manage own premises active directory forest and user in server 2016 and 2019
- Hyper-V (Microsoft own) and VMware (Third party) tools used for Virtualisation
- Microsoft services Management.
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
- Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
- Cultivated professional working relationships with internal personnel, vendors and suppliers.
- Fostered communication between site locations by initiating increased telepresence usage and remote operational review processes.
- Assessed business requirements and recommended technical products and solutions to meet needs.
- Authored technical requirement documentation to suit business goals and technological limits.
- Consulted with sales personnel to answer customer questions with statistical analyses presented in easily digestible formats.
- Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
- Collected and monitored incoming data from sources such as remote sensors, third party vendors and visual inspection.
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
- Standardized technical operations reporting parameters to reduce wasted and redundant effort across multidisciplinary teams.
- Supported technology design, testing and execution by providing research-based product and process knowledge.
- Assisted with deployment issues by clarifying user questions and identifying problems.
- Studied business functions and evaluated requirements to establish operational objectives.
- Identified system issues and recommended changes to close system holes.
- Coordinated system training for employees, enabling personnel to remain current on latest practices and procedures.
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
- Installed, tested and documented result for new software packages, technologies and tools.
Server Migration Engineer and helping hand as company switch to Haleon
GlaxoSmithKline
03.2022 - 05.2022
- Configurations, Installation and upgrade windows OS, Mac OS, server 2019
- Office 365 Mail migration for 300+ user
- SCCM for deployment of large number of computers
- Data Migration using SharePoint migration tool and Mover.Io
- Troubleshooting for printers and VPN applications
- Troubleshooting for router and Path
- Working on static and Dynamic routing protocol and Vlan
- ITIL management process
- Network Mapping according to drive
- Kill disk before refurbished laptop
- Backup, reinstall and restore data using IDrive software for server and OS
- Synchronize User accounts between iPhone, iPad and User desk
- Managing users accounts and permissions on Windows Servers, Azure AD, Office365
- Monitoring End Point Protection, Antivirus, Antimalware
- Smart city: - Traffic Control (6 month)
- I have been designed project for smart city which is work on automation tool
- I have done PLC programming certificate and do this entire project with PLC programming
- Project is connected to RFID as well where every time first monitor traffic and give priority clockwise
- If any emergency vehicle detects within 1km radius it will give priority for that particular signal and rest of all has been warn for that
- As its RFID connected, it will directly send Fine receipt to the rule breaker and Debited from their account with 72hr
- If any action not taken by vehicle owner, then
- Awarded for this Project in My state
- Language Known
- English, Hindi, Gujarati, Urdu
- I hereby declare that the above-mentioned information is true and to the best of my knowledge
- I will try my best to satisfy you & your organization.
Customer Support Engineer
FujiFilm Xerox
06.2021 - 02.2022
- Managing and coordinating incicdents through ServiceNow ticketing system
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Used remote diagnostic tools to identify sources of certain customer issues.
- New project Designed in Jira tool and Jira software
- Explained complex technology-related issues in understandable terms to customers.
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment in new printer.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Assisted in development of system security protocols.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Visit client site for troubleshooting issues for network and printers
- Software developed for the printer tray movement
- Assure the quality of printing for final Dispatch
- Performing Windows OS and MacOS installation, upgrade, and deployment
- Performing troubleshooting remotely using TeamViewer, RMM Tools, RDP
- Helped streamline repair processes and update procedures for support action consistency.
- Generated reports to track performance and analyze trends.
Network Architect
Reliance Jio
10.2015 - 05.2019
- Collaborated with teams in disaster planning, network backup and recovery process monitoring.
- Tracked issue resolution policies to maintain compliance with internal standards.
- Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Planned implementation of network enhancements and upgrades.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
- Led meetings with departmental managers to review project status, propose changes and draft action plans.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Collaborated with engineering to report issues, manage project deliverables and provide status reports.
- Supported data center power and cooling infrastructure and consistently applied critical facility operational best practices.
- Oversaw network performance, making changes to boost overall efficiency and power.
- Analyzed, identified and resolved complex network hardware problems.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Oversaw development and maintenance of computer systems, server upgrades and operating systems.
- Provided security incident triage and response.
- Developed network test and validation processes to maintain alignment with solution design.
- Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy and functionality.
- Provided firewall and VPN management, MFA security and incident response.
- Maintained company servers, computers, printers, cables and other equipment.
- ISP service providing for internet issue
- Troubleshooting such over the-air captures, span captures using Wireshark tools
- NOC monitoring, power shutdown schedule planning
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- MACD software planner
- Monitoring and maintaining computer systems and networks
- Troubleshooting network connectivity issues
- Educated about essential systems administration (TCP/IP, DNS, steering, sub netting)
- Backup of router and switches using solar winds
- Battery SOH/SOC software upgradation
- SMPS version Upgradation/ LSMR Review
- Remote and onsite technical support to our company's clients
- Alarm integration and cisco router configuration
- Applications develop to live monitoring network/Theft equipment
- Network planning and installed or commissioned in Ring/mesh topology.
Education
Master of Networking Major Cybersecurity -
Melbourne Institute of Technology
Bachelor - Communication
Saffrony institute of technology
Diploma - Communication
Sigma institute of technology
Skills
- Customer Service
- Cultural Awareness
- Quality Assurance
- Critical Thinking
- Project Planning
- Organizational Skills
- Troubleshooting
- Planning and Coordination
- Multitasking Abilities
- Complaint Resolution
Accomplishments
- CCNP- Studying
- IT Skill
- Hardware & Network
- Installation, Configuration, troubleshooting, Monitoring
- Operating Systems
- Windows 10, Windows Server 2016, 2019, Mac OS
- Cloud Technologies
- Office365, MS Azure, OneDrive
- Coding language and technology
- Python, oracle, packet tracer
- Remote Access
- VPN, terminal, Putty software
- Backup Technologies
- Windows Backup, Altaro Backup, iDrive Cloud Backup
- Applications
- MS Office365 Desktop Apps, Ticketing System, Various business applications including Managed Antivirus solutions
- Troubleshooting tool
- Ping, Traceroute, Wireshark, Analyser
Certification
CCNA Certified, Feb-2022
PLC Programming, Feb-2015
AZ-900 june-2022
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Ukrainian
Limited Working
Timeline
Network Implementation Engineer
Thales Australia
10.2023 - Current
Technical Analyst
CISCO
05.2022 - 09.2023
Server Migration Engineer and helping hand as company switch to Haleon
GlaxoSmithKline
03.2022 - 05.2022
Customer Support Engineer
FujiFilm Xerox
06.2021 - 02.2022
Network Architect
Reliance Jio
10.2015 - 05.2019
Master of Networking Major Cybersecurity -
Melbourne Institute of Technology
Bachelor - Communication
Saffrony institute of technology
Diploma - Communication
Sigma institute of technology
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