Nishima Arora
Moree
Summary
A diligent and motivated, Master of Accounting and Business Administration graduate from Holmes Institute. Developed strong organizational and planning skills that resulted in the achievement of top marks for multiple projects and assignments in university. Proven ability to work with accuracy and precision in all tasks ensuring a high level of efficiency and work effectively in teams demonstrated by 6+ years of Customer Service, Relationship management and Administration experience. Eager to seeking to rejoin the workforce after a maternity leave and contribute to team's success through hard work and interested to build a professional career in Accounting. Adept at multitasking, managing office operations, and providing exceptional administrative support.
Overview
8
8
years of professional experience
Work History
Guest Experience Officer
Belgravia Leisure
02.2023 - 05.2023
- Entered and updated customer information, sales orders, and inventory data into company's database.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Provided exceptional customer service by addressing inquiries and concerns from clients, visitors, and team members.
- Responded promptly to phone calls, emails, and inquiries, effectively managing communication flow.
Manager
Cheesecake Shop
06.2020 - 09.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Accurately entered customer orders, inventory data, and supplier invoices into store records
- Managed staff roasters and internal quality audit procedure.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Operated cash register and handled cash, credit card and check transactions.
Executive Assistant
Tax Accounting Advice Pty Ltd
03.2022 - 09.2022
- Updated employee files with new details such as changes in address or salary levels.
- Maintained payroll information by calculating, collecting, and entering data.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Generated reports to track employee time and attendance.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Calculated wages, deductions and bonuses in accordance with company policies.
Administrative Assistant
Udey Udyog (An Oster Group Of Companies)
08.2015 - 11.2019
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Developed and updated spreadsheets and databases to track and report on performance and sales data.
- Processed invoices and expenses to facilitate on-time payment.
- Successfully managed and organized office operations, including scheduling appointments, managing email correspondence, and maintaining tidy and efficient workspace.
- Assisted with human resources tasks, such as onboarding new employees, maintaining personnel records, and processing payroll.
- Managed office supplies, inventory, and vendor relationships to ensure cost-effective procurement and timely deliveries.
Education
MBA/MPA - Accounting And Business Administration
Holmes Institute
Gold Coast, QLD07.2022
Bachelor of Science - Fashion Design
Annamalai University - INIFD
Ludhiana, India05.2015
Skills
- MS Office - Word, PowerPoint, Excel
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Customer Account Management
- Data Entry and Maintenance
- Complex Problem-Solving
- Time Management
References
Can be provided on request.
Timeline
Guest Experience Officer
Belgravia Leisure
02.2023 - 05.2023
Executive Assistant
Tax Accounting Advice Pty Ltd
03.2022 - 09.2022
Manager
Cheesecake Shop
06.2020 - 09.2022
Administrative Assistant
Udey Udyog (An Oster Group Of Companies)
08.2015 - 11.2019
MBA/MPA - Accounting And Business Administration
Holmes Institute
Bachelor of Science - Fashion Design
Annamalai University - INIFD
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