Nishith Patel
Adelaide,Australia
Summary
A motivated and technically proficient IT professional with expertise in troubleshooting, system analysis, and technical support. With a proven track record of delivering exceptional customer service and ensuring efficient IT operations, I can utilize my technical expertise, organizational skills, and dedication to streamline processes and enhance user experience within a dynamic organization.
Overview
6
6
years of professional experience
Work History
Service Desk Operator
GAP Solutions
04.2022 - Current
- Identified and diagnosed issues, ensuring timely resolution.
- Categorized and recorded reported queries, delivering effective solutions.
- Resolved incidents according to SLA, restoring services promptly.
- Escalated unresolved problems to higher support levels when necessary.
- Utilized MS Office, LAN & WAN, Windows Server, and Azure for operational efficiency.
- Applied understanding of end-user support, IT troubleshooting, and Active Directory.
- Tested and analyzed IT system and software performance for optimization.
Service Desk Analyst
People First Bank
01.2020 - 02.2022
- Supported service desk operations by managing escalations and technical issue follow-ups.
- Analyzed common complaints and problems through comprehensive report generation.
- Diagnosed system errors to facilitate timely resolutions.
- Entered incidents and issues into ticketing system for tracking and management.
- Liaised with vendors and service providers to enhance incident management and user administration support.
- Reviewed and updated documentation for policies, procedures, standards, and guidelines to ensure compliance.
Console Operator
Caltex
07.2019 - 12.2019
- Delivered excellent customer service to enhance client satisfaction.
- Operated point of sale system efficiently and accurately.
- Ensured proper labeling of food products to comply with regulations.
- Conducted stock-taking and gap counting to maintain inventory accuracy.
- Maintained clean cabinets and ambient conditions to meet health standards.
Student Intern
Edith Cowan University
04.2019 - 06.2019
- Developed autonomous dashboard for rental and private property in South Africa using Power BI.
- Collected data from government sites and imported it into Excel for analysis.
- Analyzed tenant requirements to ensure relevant information was included in the dashboard.
- Gained understanding of private property concepts to inform dashboard functionality.
Education
Masters - Information Technology
Bachelor - Computer Application
Skills
- Analytical thinking
- Incident Management
- ITIL Knowledge
- Software support
- Network Troubleshooting
- Data analysis & Problem-solving
- MS Office 365 & MS Power BI
- knowledge of LAN, Windows Server & Active Directory
- Interpersonal & Communication skill
- Problem Solving
- Teamwork
- Time Management
- Attention to Details
- Collaboration
- Decision Making
LANGUAGES
English
Gujarati
Hindi
Timeline
Service Desk Operator
GAP Solutions
04.2022 - Current
Service Desk Analyst
People First Bank
01.2020 - 02.2022
Console Operator
Caltex
07.2019 - 12.2019
Student Intern
Edith Cowan University
04.2019 - 06.2019
Bachelor - Computer Application
Masters - Information Technology
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