Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Nishith Patel

Adelaide,Australia

Summary

A motivated and technically proficient IT professional with expertise in troubleshooting, system analysis, and technical support. With a proven track record of delivering exceptional customer service and ensuring efficient IT operations, I can utilize my technical expertise, organizational skills, and dedication to streamline processes and enhance user experience within a dynamic organization.

Overview

6
6
years of professional experience

Work History

Service Desk Operator

GAP Solutions
04.2022 - Current
  • Identified and diagnosed issues, ensuring timely resolution.
  • Categorized and recorded reported queries, delivering effective solutions.
  • Resolved incidents according to SLA, restoring services promptly.
  • Escalated unresolved problems to higher support levels when necessary.
  • Utilized MS Office, LAN & WAN, Windows Server, and Azure for operational efficiency.
  • Applied understanding of end-user support, IT troubleshooting, and Active Directory.
  • Tested and analyzed IT system and software performance for optimization.

Service Desk Analyst

People First Bank
01.2020 - 02.2022
  • Supported service desk operations by managing escalations and technical issue follow-ups.
  • Analyzed common complaints and problems through comprehensive report generation.
  • Diagnosed system errors to facilitate timely resolutions.
  • Entered incidents and issues into ticketing system for tracking and management.
  • Liaised with vendors and service providers to enhance incident management and user administration support.
  • Reviewed and updated documentation for policies, procedures, standards, and guidelines to ensure compliance.

Console Operator

Caltex
07.2019 - 12.2019
  • Delivered excellent customer service to enhance client satisfaction.
  • Operated point of sale system efficiently and accurately.
  • Ensured proper labeling of food products to comply with regulations.
  • Conducted stock-taking and gap counting to maintain inventory accuracy.
  • Maintained clean cabinets and ambient conditions to meet health standards.

Student Intern

Edith Cowan University
04.2019 - 06.2019
  • Developed autonomous dashboard for rental and private property in South Africa using Power BI.
  • Collected data from government sites and imported it into Excel for analysis.
  • Analyzed tenant requirements to ensure relevant information was included in the dashboard.
  • Gained understanding of private property concepts to inform dashboard functionality.

Education

Masters - Information Technology

Bachelor - Computer Application

Skills

  • Analytical thinking
  • Incident Management
  • ITIL Knowledge
  • Software support
  • Network Troubleshooting
  • Data analysis & Problem-solving
  • MS Office 365 & MS Power BI
  • knowledge of LAN, Windows Server & Active Directory
  • Interpersonal & Communication skill
  • Problem Solving
  • Teamwork
  • Time Management
  • Attention to Details
  • Collaboration
  • Decision Making

LANGUAGES

English
Gujarati
Hindi

Timeline

Service Desk Operator

GAP Solutions
04.2022 - Current

Service Desk Analyst

People First Bank
01.2020 - 02.2022

Console Operator

Caltex
07.2019 - 12.2019

Student Intern

Edith Cowan University
04.2019 - 06.2019

Bachelor - Computer Application

Masters - Information Technology

Nishith Patel