Nishith Prajapati
North lakes,QLD
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 5 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
20
20
years of professional experience
Work History
Pizza Hut Franchise Owner
Self-employed
4 2019 - Current
- Managed all Financial areas and oversee operational aspects of the store
- Created innovative marketing campaigns to drive business
- Keep Business Running efficiently and profitability
- Processing Payroll in Xero.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly.
- Evaluated suppliers to maintain cost controls and improve operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Managed day-to-day business operations.
Customer Service Assistant
Kmart
09.2008 - 09.2019
- Layouts/Relay Coordinator
- Develop shelf planograms in line with the business requirements
- Implement display quantities that optimize shelf availability
- Review all planogram changes with integrity checklist to ensure compliance
- Confirm that all items used in planograms are available and ordered according to the business requirement
- In store Presentation and promotion
- Mini Lab/Audio Visual
- Assisting customers in the use of the photo machines
- Processing photo orders- including making canvas prints, calendars, photo blocks, and standard prints
- Assisting customers and offering product knowledge to customers purchasing electronic items – mobile phones, modems, sound systems etc
- Customer Service Desk/Self-Serve Checkouts/Checkouts
- Cash Handling - issuing change orders for checkout operators and cash clearance procedures
- Processing both refund and purchase transactions
- Answering the Switchboard (external and internal calls)
- Organising customer deliveries/booking in deliveries
- Refund/exchange transactions
- Layby
- Creating new laybys for customers
- Completing pickups/collections of laybys
- Filing new laybys in the appropriate location.
Automation Engineer
PWS Electronics Corporation
01.2006 - 01.2008
- Configure and program the PLC used for the application
- Select and calibrate the instrumentation required
- The projects that I have worked on were: Developed a PLC based Ice cream stick bar Extrusion line machine using ALLEN BRADLEY micro logic 1000 series PLC using RSLogix
- Developed an Ice cream stick bar making machine producing 2000-20000 linear bars per hour.
Inventory Planner
QLD Railway
01.2004 - 01.2006
- Maintain daily records of shipments and invoices to see what parts need to be replaced
- Improve spare parts planning and stock control
- Standardisation of stock items
- Control stock storage to minimize losses due to deterioration, obsolescence, breakage, leakage, thefts etc.
Education
Bachelor of Engineering – Electronics and Communication -
Sardar Patel University
Anand, India 04.2001 -
MBA - Business Administration
Central Queensland University
Brisbane, QLD 04.2001 -
Skills
Experience in Supervisory roles
Strong leadership and relationship-building skills
Worked in the Retail Industry for 8 years
Computer knowledge – Microsoft Office
Relationship Building
KPI Tracking
Revenue Growth
Customer Retention
Professionalism
Staff Scheduling
Team Leadership
Hiring and Onboarding
Multitasking Abilities
Attributes
I consider myself to be a motivated and hard-working individual, who if given a task will work to the best of my abilities to complete it. I work well in both a team situation or individually. I am a fast learner who adapts easily to unfamiliar situations. I consider myself to be an extremely reliable individual who is punctual, responsible, well organised and well presented. I am an honest and trustworthy individual who has been placed into roles that require a great amount of responsibility. I am able to work under pressure and to a consistently high standard.
Timeline
Customer Service Assistant
Kmart
09.2008 - 09.2019
Automation Engineer
PWS Electronics Corporation
01.2006 - 01.2008
Inventory Planner
QLD Railway
01.2004 - 01.2006
Bachelor of Engineering – Electronics and Communication -
Sardar Patel University
04.2001 -
MBA - Business Administration
Central Queensland University
04.2001 -
Pizza Hut Franchise Owner
Self-employed
4 2019 - Current
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