Nishma Bashyal
Craigieburn
Summary
Dynamic professional with a proven track record at Nepal Investment Mega Bank, excelling in customer service and food safety. Demonstrated ability to resolve conflicts with empathy, boosting customer loyalty significantly. Skilled in POS system operation and exceptional at fostering cross-functional teamwork. Achieved increased table turnover rates through efficient service and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Nepal Investment Mega Bank
01.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Food Waiter
Mabel Jones
05.2022 - 11.2023
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Contributed to positive guest experiences by accommodating special requests and dietary restrictions whenever possible.
- Ensured accurate billing procedures, handling cash transactions efficiently, and processing credit card payments securely.
Student Intern
Bethel Aged Care Facility
03.2024 - 04.2024
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Gained operational knowledge and supported departmental needs.
- Performed administrative duties and staff support tasks.
- Planned, prepared and participated in weekly meetings and events.
Food Service Assistant
VMCH Corpus Christi Community
12.2023 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in a positive dining experience.
- Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
Education
Science Education
Rammani Multiple Campus
Nepal11.2016
BBA - Business Administration And Management
Butwal Model College
Nepal02.2023
Skills
- POS System Operation
- Food safety knowledge
- Safe Food Handling
- Food presentation
- Cleaning and sanitation
- Sanitation Procedures
- Excellent customer service
- Allergy awareness
- Working with Diverse People
- Strong Work Ethic
- Problem-Solving
- Cross-Functional Teamwork
- Quick Learner
Languages
Nepali
Native or Bilingual
Hindi
Professional Working
English
Full Professional
Timeline
Student Intern
Bethel Aged Care Facility
03.2024 - 04.2024
Food Service Assistant
VMCH Corpus Christi Community
12.2023 - Current
Food Waiter
Mabel Jones
05.2022 - 11.2023
Customer Service Representative
Nepal Investment Mega Bank
01.2022 - 03.2023
Science Education
Rammani Multiple Campus
BBA - Business Administration And Management
Butwal Model College
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