Nishtha Chawla
Sydney,NSW
Overview
4
4
years of professional experience
Work History
Chef De Partie
Steersons Steakhouse
Sydney, NSW
07.2022 - Current
- Prepared a variety of sauces from scratch according to recipes or customer requests.
- Adhered to health and safety regulations while preparing food items in the kitchen area.
- Worked closely with other chefs to coordinate meal preparation activities during busy shifts.
- Assisted with menu planning activities by suggesting creative ideas for dishes based on seasonal ingredients.
- Supervised and trained kitchen staff to ensure quality standards of food production.
- Monitored food preparation techniques to ensure that high-quality products were served consistently.
- Created cost estimates for new menu items by taking into account ingredient prices and labour costs.
- Managed inventory levels by tracking sales, rotating stock and replenishing supplies as needed.
- Maintained cleanliness in the kitchen area by washing dishes and wiping down surfaces after each shift.
- Managed food usage with proper stock rotation to prevent spoilage.
Senior Customer Service Representative
Skechers
10.2021 - Current
- Analyzed customer data to identify opportunities for upselling services.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Tracked orders through shipping companies' websites until they reached their destination.
- Managed incoming calls from customers while providing exceptional service.
- Followed up with customers after purchases to ensure satisfaction.
- Performed opening and closing duties such as counting money, organizing drawers, balancing tills.
Supervisor
Broaster Chicken
Sydney
06.2020 - 06.2022
- Created new strategies for improving customer service standards within the organization.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Implemented quality control measures, significantly reducing error rates.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Education
Diploma of Hospitality Management - Hospitality
Salford College
01-2023
Certificate 4 in Commercial Cookery - Hosipitality
Salford College
08-2022
Skills
- Dish preparation
- Plating and presentation
- Food presentation
- Sanitation Practices
- Kitchen Organization
- Food allergy understanding
- Team worker
- Disciplined
- Positive Attitude
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Chef De Partie
Steersons Steakhouse
07.2022 - Current
Senior Customer Service Representative
Skechers
10.2021 - Current
Supervisor
Broaster Chicken
06.2020 - 06.2022
Diploma of Hospitality Management - Hospitality
Salford College
Certificate 4 in Commercial Cookery - Hosipitality
Salford College