Nishtha Narang

• Actively promoted government-backed energy upgradation programs to residential and commercial customers.
• Educated clients on the benefits and incentives of energy efficiency upgrades, leading to informed decision-making.
• Successfully met sales targets by implementing effective sales strategies and maintaining high levels of customer engagement.
• Conducted energy audits and provided tailored solutions to maximize energy savings.
• Liaised with government agencies to ensure compliance with program requirements and to facilitate smooth application processes for clients.
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Created and implemented staff rosters and participant schedules in shiftcare ensured best match for the

participant.

● Coordinate regular communication channels with support coordinators, employees, participants, and

other key stakeholders

● Manage day to day employee matters such as performance, leave, and injuries with the support of the

Service Manager and corporate team.

● Undertook all administrative tasks to ensure accurate records and quality of support including risk

assessments, regular goal reviews and shiftcare data collection, prepared support plans for clients and

sign offs.

● Assisted Service Managers with recruitment and orientation of new support workers as required.

● Worked as part of the team based on an ethos of collaboration, co-operation, respect and mutual support

● Other duties as directed by the Senior Coordinator

Managed office operations, including but not limited to: maintaining records, managing correspondence,

coordinating schedules, and overseeing office supplies and equipment.

● Ensured compliance with organizational policies and regulations, as well as legal requirements and

industry standards.

● Provided excellent customer service to clients, vendors, and other stakeholders by answering inquiries,

resolving complaints, and addressing feedback in a timely and professional manner.

● Maintained accurate and up-to-date records, such as financial records, inventory records, and personnel

records, and ensured their confidentiality and security.

● Coordinated and scheduled meetings, appointments, and events, and prepare relevant materials, such as

agendas, reports, and presentations.

● Managed budgets and financial records, such as invoices, purchase orders, and expense reports, and

ensure compliance with financial policies and procedure.

Administered psychological tests and assessments under the supervision of licensed psychologists, and

score and interpret the results.

● Provided individual and group therapy to clients with a variety of mental health concerns, such as

anxiety, depression, and trauma.

● Collaborate with interdisciplinary teams, such as psychiatrists, social workers, and nurses, to ensure

coordinated and effective care for clients.

● Provided psychological support and counseling to cancer patients, survivors, and their families, under

the supervision of a licensed mental health professional.

● Participate in multidisciplinary treatment teams to develop and implement integrated care plans that

address both medical and psychological needs.

● Participated in ongoing professional development activities, such as seminars and workshops, to

enhance knowledge and skills in psycho-oncology.

● Provided crisis intervention and emergency services as needed to ensure the safety and well-being of

clients.

● Assist licensed art therapists in conducting assessments and developing treatment plans for clients.