Nishu Sharma
Sydney,NSW
Summary
Dynamic professional with a strong work ethic and proven adaptability, excelling in roles at Woolworths Supermarket as a Cashier and Customer Assistant. Exceptional client management and conflict resolution skills enhanced customer satisfaction and streamlined operations. Proficient in cash handling and POS systems, contributing to increased order fulfillment efficiency.
Overview
26
26
years of professional experience
Work History
Cashier and Customer Assistant
Woolworths
Narrabeen, NSW
03.2024 - Current
- Processed customer transactions accurately at checkout counter to reduce wait times.
- Maintained organized cash drawer and balanced registers daily for financial accuracy.
- Handled returns and exchanges in compliance with store policies to ensure customer satisfaction.
- Collaborated with team members to enhance overall store operations and customer service experience.
- Operated point-of-sale system efficiently, processing payments by various methods.
- Trained new employees in cash register operation and customer service protocols.
- Resolved customer complaints promptly and professionally to maintain positive relationships.
- Implemented promotional displays and educated customers on promotions
- Managed online orders efficiently, ensuring timely processing and delivery coordination.
- Provided exceptional customer service by addressing inquiries and feedback.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Greeted customers and provided excellent customer service.
- Processed refunds, returns and exchanges efficiently.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat.
- Assisted in selecting items according to customer preferences.
- Organized consistent hourly deliveries by smoothly selecting and purchasing items.
- Secured and stored items until customer pickup.
- Scanned items when pulling from shelves to update system stock information.
- Assisted teammates with daily tasks during peak periods.
- Suggested comparable products to replace out-of-stock items.
- Asked store associates for help locating missing products.
- Followed standard infection control protocols to avoid illness or contamination.
Distribution Center Associate
H&M Distribution Centre
Marsden Park, NSW
08.2022 - 03.2024
- Achieved KPI targets through dedicated efforts and strategic focus.
- Inspected incoming materials for quality compliance, aligning with established policies.
- Monitored inventory levels, promptly restocking shelves to maintain optimal supply.
- Recorded product and order information accurately in designated formats.
- Operated material handling equipment to effectively move and organize products.
- Prepared discrepancy reports to resolve inventory inconsistencies as needed.
- Packed and labeled merchandise for shipment, ensuring adherence to company standards.
- Counted items and organized warehouse space following company guidelines.
Customer Service Assistant
Lollies 'N' Stuff
Windsor, NSW
08.2022 - 12.2023
- Greeted customers warmly and identified needs for tailored assistance.
- Delivered exceptional service by resolving disputes and managing customer inquiries effectively.
- Liaised with Sales Manager to align on strategic sales initiatives.
- Maintained comprehensive product knowledge to assist customers efficiently.
- Operated cash registers, ensuring accurate handling of transactions and deposits.
- Managed inventory for quick access and organized stock systematically.
- Trained new staff in customer service standards and procedures.
- Kept store environment clean and inviting for a positive shopping experience.
Production Worker
Soap Solutions
Warriewood, NSW
01.2012 - 09.2012
- Operated production line equipment to enhance workflow efficiency.
- Assembled goods on production lines, ensuring swift completion of tasks.
- Monitored production processes to identify and address any discrepancies.
- Conducted basic quality checks to uphold product standards.
- Stored goods and raw materials in compliance with quality standards.
- Packed goods efficiently for shipping and transportation.
- Maintained work areas and equipment for optimal performance.
- Executed process reengineering initiatives, resulting in 10% increase in orders fulfilled.
Publishing Services Co-Ordinator
James Bennett
Brookvale, NSW
04.2011 - 12.2011
- Executed advanced administrative tasks to support department operations and office management.
- Coordinated projects and events, ensuring successful execution and engagement.
- Researched and developed new sponsorship opportunities across various departmental areas.
- Managed record retention processes to ensure compliance and organized department files.
- Authored diverse correspondence, including minutes, agendas, reports, budgets, and training manuals.
- Facilitated personnel processes within department, contributing to training of new staff members.
Business Manager
Gaur Packaging Industry
Patiala, Punjab
01.2000 - 01.2010
- Established and operated an overseas business focusing on customer liaison and management.
- Led sales team to identify and address customer demands effectively.
- Implemented responsible solutions to enhance service delivery.
- Maintained high levels of customer satisfaction through proactive engagement.
- Developed forward-thinking strategies to meet evolving customer needs.
- Managed disputes efficiently to ensure positive outcomes.
- Oversaw financial resources and daily operations, interpreting reports for informed decision-making.
- Created and refined strategic quality management initiatives with appropriate KPI targets.
Education
Post Graduate Diploma -
Computer Applications
01.2011
Bachelors of Commerce -
01.2008
Skills
- Strong work ethic
- Adaptability and learning
- Client management
- Computer proficiency
- Time and workload management
- Conflict resolution skills
References
Available upon request
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Cashier and Customer Assistant
Woolworths
03.2024 - Current
Distribution Center Associate
H&M Distribution Centre
08.2022 - 03.2024
Customer Service Assistant
Lollies 'N' Stuff
08.2022 - 12.2023
Production Worker
Soap Solutions
01.2012 - 09.2012
Publishing Services Co-Ordinator
James Bennett
04.2011 - 12.2011
Business Manager
Gaur Packaging Industry
01.2000 - 01.2010
Post Graduate Diploma -
Computer Applications
Bachelors of Commerce -
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