Nishu Shrestha
Katherine ,NT
Summary
Dynamic professional with a proven track record in relationship building and computer skills, honed across roles at ING Group and other notable companies. Excelled in enhancing customer satisfaction and streamlining data management, demonstrating a keen ability for problem-solving and effective communication. Achieved significant improvements in operational efficiency and client relations.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Salvos
06.2024 - 11.2024
- Processed transactions accurately while maintaining a high level of customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
IT Technician
ING Group
09.2022 - 02.2024
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Administrative Assistant
Pharmax
04.2020 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor Of Information Technology - Technology
London Metropolitan University
Itahari12.2023
Higher Education - Science
Sikshadeep Higher Secondary School
Biratnagar09.2018
Skills
- Problem-solving
- Relationship building
- Documentation skills
- Documentation and reporting
- Incident reports
- Computer skills
- Team leadership
- Social skills development
- Safety management
- Appointment management
- Case management
Timeline
Sales Assistant
Salvos
06.2024 - 11.2024
IT Technician
ING Group
09.2022 - 02.2024
Administrative Assistant
Pharmax
04.2020 - 03.2022
Bachelor Of Information Technology - Technology
London Metropolitan University
Higher Education - Science
Sikshadeep Higher Secondary School
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