Nisika Jathunga

An energetic, ambitious and driven individual with excellent interpersonal and comprehensive skills to strive within challenging environments. As a young professional with experience in merchandising, I am an excellent team player with passion for continuous learning and improvement. Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.

• SINGER (Sri Lanka) PLC, District Manager, 10/01/19, 07/31/23, Overall responsibility for managing Sales, Assets & Administration (Assets include 12 branches/Hire purchase accounts (11,000)/ Inventory (400Mn+)., Achieving monthly/annual sales targets (1Bn+)., Custodian for handling shop activity budgets, BTL activities and brand activations., Responsible for analyzing market conditions to form sales strategies against competition., Training/managing branch managers including 100+ Shop staff members., Handling customer complaints and feedbacks to enhance the quality of customer service., Managing the flow of products and stock through the warehouse., Coordinating with cross-functional stakeholders for stock receivals and order processing., Support with inbound and outbound deliveries., Monitoring the order processing efficiency and making suggestions for improvements., Monitoring and maintaining stock accuracy by ensuring physical stock is in line with the inventory management system., Creating inventory reports for warehouse management., Tracking equipment maintenance records., General administrative duties., Achieving best ever Audit grades at 12 shops including 9 A grades/3 B grades., Achieving Annual sales targets of (1Bn+) for two years consecutively (2020/2021) for the first time from given 12 shops.
• MAS Intimates Pvt Ltd, Executive - Merchandising Department, 06/01/19, 10/31/19, Acting as project lead for product launch event (M&S)., Managing and liaising with cross-functional stakeholders for project executions., Responsible for preparation of meeting notes and reports for ongoing projects., Responsible for promptly and professionally addressing customer inquiries, whether they come through phone calls, emails, live chats., Accountable for all customer communication and updates for existing projects., Support logistical, operational and other arrangements for stakeholder events including location booking, vendor management and travel booking., Responsible for resolving customer issues and handling customer complaints., Advanced proficiency in working with computerized databases & information systems., Controlling budgets, processing invoices and handling daily financial expenses and payments to clients, vendors and suppliers., Supporting the implementation of a workflow project to increase efficiency within teams for raw material procurement., Achievement of key milestones on time by tracking via time and action plans with the clients and vendors., Effectively carried out administrative activities including training, planning and process evaluation sessions with stakeholders.
• MAS Intimates Pvt Ltd, Intern - Merchandising Department, 12/01/19, 06/30/19, Supporting initial stages of M&S brand product developments under the supervision of a business manager., Meeting room booking and reporting and circulating meeting minutes., Assisted in developing and deployment of multiple product innovations., Coordinating with suppliers and third-party vendors to secure materials., Handling the debt recovery from customers and payments to external vendors., Created and maintained customers, suppliers and products data in the product lifecycle management system., Implemented a monthly debt collecting tracker which ensured debt recovery from customers.
• NDB Wealth Management, Trainee Relationship Executive, 12/01/19, 12/31/19, Review / Assess current investments of the clients., Review customer data files for the prospective investment decision., Consulting on different customer requirements based on their financial capability., Training clients on fund management systems online., Providing investment based solution support for clients., Create portfolios based on market conditions & clients requirements., Maintaining a sustainable relationship with key customers and internal, external stakeholders.