Nisreen Botros
Wollongong
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
DM Workforce
Port Kembla
06.2025 - Current
- Streamlined communication between teams to enhance collaboration and information sharing.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Developed and maintained filing systems for confidential documents and records.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Duty Manager
Levant Restaurant
05.2022 - 09.2024
- New staff onboarding and training
- Supervised daily operations in fast-paced restaurant environment.
- Managed staff scheduling to ensure optimal coverage during peak hours.
- Trained new employees on service standards and operational procedures.
- Coordinated with kitchen staff to maintain food quality and presentation.
- Resolved customer complaints effectively to enhance dining experience.
- Monitored inventory levels and ordered supplies as needed for operations.
- Implemented safety protocols to promote a safe working environment.
- Conducted performance evaluations to support staff development initiatives.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Created positive work environment for employees and delivered exceptional customer service.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Provided training sessions for new staff members on company policies and procedures.
- Prepared weekly reports detailing sales figures and staff performance metrics.
- Reviewed customer feedback surveys in order to identify areas for improvement.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Maintained accurate records of staff attendance, sales figures and stock levels.
Primary Carer
01.2023 - 01.2024
Administration Officer/ Business Partner
St Mary Transport Pty Ltd
01.2014 - 01.2023
- Project Management
- Office Management
- Office Administration
- Relationship Management
- Accounts payable and receivable
- Business correspondence
- Stock inventory
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Analyzed operational processes and recommended improvements to enhance efficiency.
- Maintained positive working relationship with fellow staff and management.
Education
Certificate IV - Leadership and Management
01.2024
Advanced Certificate - XERO and MYOB
01.2020
Bachelor of Science - Chemistry
01.2006
Certificate - Office Work
TAFE NSW
Western Sydney12.2002
Skills
- Team Collaborator
- Communicator
- Quick Learner
- Passionate
- Time management
- Data entry
- Office management
- Inventory management
- Customer service
- Microsoft Excel
- Filing systems
References
Available upon request
Timeline
Administrative Assistant
DM Workforce
06.2025 - Current
Primary Carer
01.2023 - 01.2024
Duty Manager
Levant Restaurant
05.2022 - 09.2024
Administration Officer/ Business Partner
St Mary Transport Pty Ltd
01.2014 - 01.2023
Certificate IV - Leadership and Management
Advanced Certificate - XERO and MYOB
Bachelor of Science - Chemistry
Certificate - Office Work
TAFE NSW