Nisrine Mehsen
Shop Assistant
Cambridge Gardens
Summary
Helpful Shop Assistant with commitment to supporting maximum productivity. Extensive knowledge of equipment and shop processes and protocols. Dependable and focused worker with expertise in tool use.
Experienced with assisting customers in providing product information. Utilizes effective communication skills to enhance customer satisfaction and drive sales. Knowledge of inventory management and maintaining store cleanliness.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
2022
2022
years of post-secondary education
Work History
Shop assistant
TURBO TURTLE DRY CLEANING
11.2024 - Current
- Providing exceptional customer service
- First point of contact
- Handling customers drop off and pick up
- Processing payments
- Maintaining the shop tidiness and organization
- Handle customer complaints
- Answering customer inquiries in person and by phone
- Process customer payments using POS system
- Issue receipts and maintain records of transactions
Customer Service Experience
ST MARYS VILLAGE DRY CLEANERS
01.2023 - 06.2024
- Company Overview: ST MARYS NSW
- Manage daily customer service at the counter.
- Handled daily takings and Point of Sale operations
- Addresses customer calls and complaints
- Assisted in business bookkeeping, financial accounts and tax preparation
- Conducted Stocktaking
- Recorded incoming and outcoming stock using Excel.
- Managed store operations on a daily basis
- ST MARYS NSW
Volunteer and Warehouse Coordinator
SUPPORT THE GIRLS AUSTRALIA
01.2020 - 01.2022
- Leading team of 35 volunteers in the warehouse
- Conducted Stocktaking
- Recorded incoming and outcoming stock using Excel
- Provided support to the community
- Organized charity events
- Manage bookkeeping for the charity
Franchise Owner
CLEANTASTIC
02.2016 - 03.2017
- Provided Commercial and industrial cleaning services providing services to all areas from Parramatta to Emu plains.
- Processing invoicing and managed financial
Education
MICROSOFT EXCEL -
AUSTRALIAN LEADING TRAINING EXPERTS
Statement of attainment - medical terminology
Tafe
Certificate 1 - skills for vocational pathways
Tafe
Intermediate certificate - Microsoft Excel
Applied Education
Certificate 3 - Accounting Administration
Applied Education Australia
09-2024
Skills
- Effective communication abilities
- Strong customer service
- Strong understanding of Excel and Word
- Prioritization and scheduling
- Trustworthy and reliable
- Experienced with Microsoft Office applications
- Experience with MYOB software
- Accurate financial data entry
- Payroll data processing
Timeline
Shop assistant
TURBO TURTLE DRY CLEANING
11.2024 - Current
Customer Service Experience
ST MARYS VILLAGE DRY CLEANERS
01.2023 - 06.2024
Volunteer and Warehouse Coordinator
SUPPORT THE GIRLS AUSTRALIA
01.2020 - 01.2022
Franchise Owner
CLEANTASTIC
02.2016 - 03.2017
Statement of attainment - medical terminology
Tafe
Certificate 1 - skills for vocational pathways
Tafe
MICROSOFT EXCEL -
AUSTRALIAN LEADING TRAINING EXPERTS
Intermediate certificate - Microsoft Excel
Applied Education
Certificate 3 - Accounting Administration
Applied Education Australia
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