Nissy Mathachan Mampilly
Melbourne,VIC
Summary
Experienced professional with a proven ability to provide exceptional customer support, resolve issues effectively, and ensure client satisfaction. Collaborates well with team members to achieve common goals and adapts quickly to evolving demands. Recognized for reliability and a results-driven approach, consistently meeting high standards of performance.
Overview
7
7
years of professional experience
Work History
Guest Service Agent
Four Points by Sheratton | Vibe Hotel
02.2023 - Current
- Drove revenue growth through strategic upselling of hotel services, consistently exceeding targets and contributing to the property's financial success.
- Resolved guest concerns with empathy and efficiency, turning potentially negative situations into opportunities for exceptional service and loyalty building.
- Optimized check-in and check-out processes, ensuring accuracy in guest records and streamlining operations for improved efficiency and guest satisfaction.
- Proposed and implemented new guest engagement strategies, leading to measurable improvements in guest feedback scores and repeat bookings.
Senior Catalog Analyst
Amazon
03.2022 - 11.2022
- Analyzed Amazon catalog data to optimize product listings, enhancing searchability and customer experience. Implemented data-driven strategies for inventory management.
- Streamlined catalog processes, reducing errors and improving efficiency. Collaborated with cross-functional teams to drive significant improvements in product discoverability.
- Partnered with vendors and internal teams to ensure accurate product information. Led initiatives to standardize catalog data across multiple Amazon marketplaces.
- Optimized Amazon catalog data, enhancing product searchability and customer experience. Implemented data-driven inventory strategies, boosting operational efficiency.
2D Designer
Dèconcept Interiors
08.2019 - 02.2022
- Developed color schemes and coordinated materials to create an ideal interior design. Aided clients in their choices during project design reviews, showroom visits and vendor meetings.
- Pioneered creative 2D design solutions, transforming client visions into detailed drawings and specifications for unique interior spaces.
- Conducted thorough project analyses to prepare accurate quotes and estimates, recommending tailored product and service solutions.
- Guided clients through decision-making processes during design reviews, showroom visits, and vendor meetings to ensure satisfaction.
Project Coordinator and Designer
SNS of Design
05.2018 - 05.2019
- Developed a comprehensive project plan that outlined the key tasks and milestones for a project, resulting in the successful completion of the project on time and within budget.
- Greeting and handling customer queries. Developed design projects using AutoCAD, enhancing customer satisfaction and streamlining project workflows for improved efficiency.
- Facilitated furniture selection process, collaborating with clients to align choices with design vision and functional requirements.
- Managed front-line customer interactions, addressing queries and providing exceptional service to maintain positive client relationships.
Education
Diploma - Interior Designing
Australian Academy of Interior Designing
10.2023
Postgraduate Diploma - Interior Designing
Buildon Ideas of Interior Designing
04.2018
Bachelor of Technology - Civil Engineering
Mahatma Gandhi University
06.2016
Skills
- Decision Making
- Teamwork
- Time Management
- Adaptability
- Ability to Work Under Pressure
- Communication Skills
- Microsoft Excel
- Microsoft PowerPoint
- Autodesk AutoCAD
- Effective Learning and Listening
- SketchUp
- Complaint handling
- Patience and composure
- Information confidentiality
- Client relationship management
Accomplishments
• Recognition of Achievement for Embracing Change, Put People First and Excellence Pursue
• Employee with highest number of Marriot Bonvoy Enrolments
Awards
- Recognition of Achievement for Embracing Change, Put People First and Excellence Pursue.
- Employee with highest number of Marriot Bonvoy Enrolments
Timeline
Guest Service Agent
Four Points by Sheratton | Vibe Hotel
02.2023 - Current
Senior Catalog Analyst
Amazon
03.2022 - 11.2022
2D Designer
Dèconcept Interiors
08.2019 - 02.2022
Project Coordinator and Designer
SNS of Design
05.2018 - 05.2019
Postgraduate Diploma - Interior Designing
Buildon Ideas of Interior Designing
Bachelor of Technology - Civil Engineering
Mahatma Gandhi University
Diploma - Interior Designing
Australian Academy of Interior Designing
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