Nisumi Hewawasam
Summary
Driven customer service executive with experience as the primary point of escalation for high-level client questions, needs, wants, and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements, and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries, and complaints to develop rapid solutions.
And moreover, an organized and dependable candidate is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Newanjith Rent A Car
12.2021 - 01.2024
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
After-school Tutor
Personal Business
05.2019 - 01.2024
- Monitored student progress regularly through ongoing assessments and evaluations, adjusting instructional approaches as needed.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Facilitated small group and one-on-one tutoring sessions during examination times.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Created engaging study materials to help reinforce key concepts for better retention.
Education
International Advanced Level - Business Economics
Colombo South International College
Sri Lanka Bachelor of Commerce - Business Analytics And Marketing Science
Monash University
Melbourne, VIC11.2025
Skills
- Administrative and Office Support
- Problem Resolution
- Customer Engagement
- Product Sales
- Driving
- Developing Individualized Lessons
- Establishing Learning Goals
Accomplishments
- I received an Academic award of Excellence from Pearson Edexcel in 2020
- Continuous 100% scholarships from school for 3 years
- 40% Academic Scholarship from UCL
- Monash grant scholarship
Certification
- Certificate Diploma in International Pastry and Bakery, Completed in 2023
- Certificate Diploma in Business from Monash University, February 2023–January 2024
- Pearson Edexcel International GCSE (2020)
- Pearson Edexcel International Advanced level 2022
- Bachelor of Commerce in Business Analytics and Marketing Science, February 2023–Present
Hobbies
- Reading
- Long drives
- Going to the zoo or aquarium
- Exploring new cafes with friends
Languages
Sinhala
Native or Bilingual
English
Native or Bilingual
Hindi
Limited Working
Timeline
Customer Service Executive
Newanjith Rent A Car
12.2021 - 01.2024
After-school Tutor
Personal Business
05.2019 - 01.2024
International Advanced Level - Business Economics
Colombo South International College
Bachelor of Commerce - Business Analytics And Marketing Science
Monash University
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