Nisumi Hewawasam
Melbourne,VIC
Summary
Results-driven professional with expertise in data analysis and project management in retail and customer service sectors. Proven ability to resolve product quality issues and improve customer satisfaction through effective communication and collaboration. Strong analytical skills combined with a focus on delivering measurable results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Product Quality and Recovery Coworker
IKEA
Springvale , VIC
08.2024 - Current
- Investigated customer complaints to identify and resolve product quality issues.
- Prepared monthly performance reports detailing product quality metrics.
- Assessed and repaired returned products to maximize recovery value and minimize waste.
- Ensured compliance with IKEA’s quality standards prior to resale or recycling, promoting sustainability.
Retail Sales Associate
Kitchen Warehouse
Chadstone, VIC
04.2024 - Current
- Facilitated product selections and inquiries for customers in retail environment.
- Managed inventory levels and restocked shelves to maintain product availability.
- Processed customer transactions accurately through point-of-sale systems.
- Participated in promotional events to enhance store visibility and customer engagement.
Customer Service Executive
Newanjith Rent a Car
Colombo, Western
12.2021 - 01.2024
- Facilitated effective customer assistance for vehicle rentals and inquiries.
- Managed reservation systems, ensuring accurate bookings and optimal availability.
- Coordinated inspections and maintenance schedules to maintain fleet readiness.
- Trained new staff on customer service protocols and rental processes.
Education
Bachelor in Commerce - Business Analytics
Monash University
Clayton, VIC12-2025
Diploma of Business -
Monash University
Clayton, VIC10-2023
International Advanced Level -
Colombo South International College
Sri Lanka 12-2022
Skills
- Data analysis and management
- Customer service and relations
- Project management and leadership
- Product quality assurance
- Team collaboration and supervision
- Telephone etiquette
- Coding best practices
Accomplishments
- Pearson Edexcel Academic award of Excellence 2020
- Monash global award 2023
- 100% scholarship in school for 3 years
Languages
English
Full Professional
Sinhala
Professional
Hindi
Elementary
Certification
- Certificate diploma in International Pastry and Bakery
- Working with children check (voluntary)
References
References available upon request.
Timeline
Product Quality and Recovery Coworker
IKEA
08.2024 - Current
Retail Sales Associate
Kitchen Warehouse
04.2024 - Current
Customer Service Executive
Newanjith Rent a Car
12.2021 - 01.2024
Bachelor in Commerce - Business Analytics
Monash University
Diploma of Business -
Monash University
International Advanced Level -
Colombo South International College
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