Nitchakan Samranjit
Wolli Creek,NSW
Summary
I have good English communication skills and Thai language Skills (Native). I have experience with hospitality and customer service for 6 years. I am a fast learner and a determined person with excellent interpersonal skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Workplace Service Support Concierge
NSW Government Department
Parramatta Square
04.2023 - Current
- Maintain updated knowledge of assets specific to the company's needs
- Greet employee and booking for the meeting room, car park and specific need in the working building
- Provide excellent customer service and attention to detail
- Maintain positive ongoing relationships
- Maintain high ethical standards and professionalism
- Multitask and prioritize as necessary to meet employee needs
- Represent the company with integrity and dedication.
- Scheduled space or equipment for special programs, meetings and conferences.
- Retained knowledge of local events to offer recommendations and personal services.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
Bar and Gaming Attendant
ST. GEORGE HOTEL BELMORE
11.2022 - Current
- RSA/RCG Certificated
- Managing gaming machines and tables
- Managing TAB and Keno gaming systems
- Monitoring guest behavior and spending
- Maintaining responsible gaming practices
- Money handling and payment facilitation
- Operating and reconciling EFTPOS and point of sale terminals
- Assisting with food and beverage service.
- Assisted patrons with unloading and loading to remain compliant with safety regulations.
- Notified security of suspicious activity in gaming area for continued surveillance.
- Assisted customers in setting up their gaming systems and troubleshooting any technical issues that arose.
General Bookkeeper and Accountant
SOMTUM PTY LTD, TA-TAI PTY LTD
Condell Park, NSW
10.2022 - 03.2023
- General accounting and bookkeeping for Thai food factory
- For the current responsibility, I have to corporate with day-to-day financial activities and record all the expenses that happen during production
- Maintained and processed invoices, deposits, and money logs
- Completed payroll for employees and maintained detailed records of procedures
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors
- Calculated deductions and processed payroll for employees
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions
- Monitored employee team while handling day-to-day accounting processes and financial accuracy.
- Checked postings and documents for correctness, accuracy and proper coding.
- Maintained financial records and ledgers, ensuring accuracy of information.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
Housekeeping Supervisor
AHS Hospitality - Vibe Hotel
Sydney, NSW
01.2022 - 10.2022
- AHS Hospitality, vibe darling harbor
- Being a supervisor, I have to deal with other employees and use communication skills to deal with people
- I have to take all responsibility to perform the best duty to the guest and take all problem when it happens
- Communicated repair needs to maintenance staff
- Worked with front desk to respond promptly to all guest requests
- Trained and mentored all new personnel to maximize quality of service and performance
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Evaluated employee performance and developed improvement plans
- Managed laundry sorting, washing, drying and ironing.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Restaurant Supervisor
Koko Thai Restaurant
The Ponds, NSW
06.2017 - 01.2022
- Being a waitress and restaurant supervisor, I have learned how to communicate and deal with a different kind of customers such as managing over 50 customer calls per day
- Used cash registers and credit card machines to cash out customers
- Kept server areas clean and stocked to increase efficiency while working tables
- Greeted new customers, discussed specials, and took drink orders
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Prepared specialty desserts for customers for special occasions.
- Distributed food to service staff for prompt delivery to customers.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Produced detailed documentation to outline potential worker issues.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
Bachelor of Commerce: Professional Accounting -
Macquarie University
Diploma of Accounting, Commerce and Business Administration -
Macquarie University
Science-Math High School Program -
Pak Chong School
Skills
- English communication
- Bill Payment and Recordkeeping
- Computer skill and MS Office Expertise
- Phone call communication with the customer
- Customer service
- Strong Responsibility
- English Written, Professional Communication
- Problem Solving Skill
- Marketing
- Reservations Management
- Quality Assurance
- Cash Handling
- Customer Service
- Social Media Networking
- Team Supervision
- Hospitality
- Bookkeeping
Languages
English
Full Professional
Thai
Native/ Bilingual
References
References available upon request.
Timeline
Workplace Service Support Concierge
NSW Government Department
04.2023 - Current
Bar and Gaming Attendant
ST. GEORGE HOTEL BELMORE
11.2022 - Current
General Bookkeeper and Accountant
SOMTUM PTY LTD, TA-TAI PTY LTD
10.2022 - 03.2023
Housekeeping Supervisor
AHS Hospitality - Vibe Hotel
01.2022 - 10.2022
Restaurant Supervisor
Koko Thai Restaurant
06.2017 - 01.2022
Bachelor of Commerce: Professional Accounting -
Macquarie University
Diploma of Accounting, Commerce and Business Administration -
Macquarie University
Science-Math High School Program -
Pak Chong School
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