Nitesh Patel
Director, Software Development & Delivery
Sydney,NSW
Summary
Highly personable and influential Agile delivery expert with experience in Software Development, Product Management, Team facilitation and Quality Assurance, leading multiple cross-functional teams to deliver business outcomes in a fast-paced and challenging environment. Possess a solid agile mindset and great track record for providing the necessary hands-on leadership and support for teams to adhere to Agile principles and practices with a goal of continuous improvement. Always aim to guide teams to high performance by helping the team navigate interpersonal conflicts, challenges, and opportunities for growth.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Director, Technical Delivery
Bigtincan Mobile Pty Ltd
Sydney, NSW
2018.04 - 2023.01
- Managed practice of engineering teams who develop Enterprise Content Management features in SaaS environment across various products Webapp, mobile apps, backend Microservices, API, Salesforce and Outlook plugins
- Detected and proactively remediated problems in technical delivery planning and scheduling, avoiding final delivery delays.
- Responsible for managing multiple Product Development/Engineering scrum teams.
- High-level contributions to product management and engineering roadmap creation and execution.
- Line management with responsibilities of mentorship, performance evaluation, learning and development of direct reports.
- Contributed to building strategic roadmap discussions of new versions of Bigtincan Products.
- Worked closely with senior leadership in devising plans and strategies to create high-performing teams.
- Ensuring products are delivered on time and as specified by business stakeholders.
- Collaborate with other Bigtincan teams, including go-to-market, customer success, professional services and customers.
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
- Contributed to major integration projects across Bigtincan platforms, content management, learning, Data integration and engagement hub.
- Contributed to building platform support escalation policy, and ongoing ISO270001 certification review.
- Contributed to identity project across Bigtincan products to bring seamless login/onboarding experience across different products.
- Led project to build environment for customer required 100K user account with 16Million revenue every 3 years, Led project from requirement, planning, execution and providing constant support and maintaining release cycle.
Agile Product Owner/Scrum Master
Bigtincan Mobile Pty Ltd
Sydney, NSW
2017.01 - 2022.01
- Planning, leading and facilitating scrum ceremonies: daily standups, backlog grooming, sprint planning, sprint retrospective, and sprint review
- Work with teams to co-create and refine requirements, the definition of "ready”, and the definition of "done”
- Collect and share transparent team metrics with teams, recommend new metrics for the team's context, and foster continuous improvement conversations using metrics
- Prepare and facilitate quarterly, release, and sprint planning with the product management team
- Guide Feature and Story-level refinement/slicing to the Definition of "Ready " in preparation for next quarter and upcoming sprints
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Support communication of delivery progress, gaps, and obstacles with a wide variety of stakeholders; coach product managers to play an active role in stakeholder engagement
- Act as a buffer between external distractions and the focused environment the team needs to be successful
- Where beneficial, protect the team and minimize disruptions
- Coordinate with Infrastructure/DevOps teams on environment setups & maintenance, deployments, and production releases
- Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
- Communicate release details and schedules to the Business and internal teams as required
Cross functional Team Lead
Bigtincan Mobile Pty Ltd
Sydney, NSW
2015.09 - 2017.01
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Provided technical advice to improve quality of engineering practices.
- Contributed to cloud migration project, moving all Bigtincan customers to Hub Cloud across three different regions
- Lead multiple API integration projects to help customers integrate various Hub services into their platforms.
- Researched and selected automation tools, prioritizing cost-effective solutions to shorten diagnostic workflows.
- Developed highly effective incident response team and trained extensively in preparation for possible events.
Senior Software Engineer
Scientific Game
Sydney, NSW
2014.01 - 2015.09
- Designed & Developed client(C#)/server(C++) based Slot machine games for various jurisdictions on Windows 7 embedded and legacy embedded Linux platforms;
- Trained and mentored junior developers and engineers, teaching skills in game development and working to improve overall team performance.
- Worked with the cross-functional, test team, mathematician, game designer, artist, sound engineer and jurisdiction engineer during game development;
Software Analyst
Australian Institute of Professional Education Pty Ltd
Sydney, NSW
2013.02 - 2014.12
Software Engineer Staff
Cypress Semiconductor
Bangalore, India
2009.11 - 2013.09
Senior Software Engineer
Rebaca Technologies Pvt. Ltd
Bangalore, India
2006.11 - 2009.09
Software Engineer
Infineon Technologies
, Germany
2006.05 - 2006.11
Senior Software Engineer
System Level Solutions (India) Pvt. Ltd.
Anand, India
2003.06 - 2006.05
Education
Bachelor of Engineering - Information Technology
Hemchandracharya North Gujarat University
Gujarat, India 1999.01 - 2003.01
Skills
Agile Development -Scrum, Kanban & SAFe
Project Management
Software Development life cycle
Stakeholder managment
Software development
Technical Leadership
Integration & Release Management
Business Requirement Analysis
MS Office Suite, Google Suite
JIRA, Confluence, Aha!, Miro, Figma, Zeplin, Trello, CRM(Salesforce/Dynamics)
SaaS, SLA, CI/CD, Cloud Native Development, AWS,GCP
C, C, C#NET, Java, JavaScript, Python, Cucumber(BDD)
Test Automation, Test craft, WhiteSource, Cypress, XRay, Jmeter
Perl, HTML/CSS, PHP, Groovy, JSON, XML, RESTFul API, MySQL, Bitbucket, Git
Certification
Certified Product Owner
Timeline
Director, Technical Delivery
Bigtincan Mobile Pty Ltd
2018.04 - 2023.01
Agile Product Owner/Scrum Master
Bigtincan Mobile Pty Ltd
2017.01 - 2022.01
Cross functional Team Lead
Bigtincan Mobile Pty Ltd
2015.09 - 2017.01
Senior Software Engineer
Scientific Game
2014.01 - 2015.09
Software Analyst
Australian Institute of Professional Education Pty Ltd
2013.02 - 2014.12
Software Engineer Staff
Cypress Semiconductor
2009.11 - 2013.09
Senior Software Engineer
Rebaca Technologies Pvt. Ltd
2006.11 - 2009.09
Software Engineer
Infineon Technologies
2006.05 - 2006.11
Senior Software Engineer
System Level Solutions (India) Pvt. Ltd.
2003.06 - 2006.05
Bachelor of Engineering - Information Technology
Hemchandracharya North Gujarat University
1999.01 - 2003.01