Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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NITESH REDDY YELAL

Glandore,SA

Summary

A dedicated professional with cross-functional expertise in customer service and system administration. I have worked in different job roles like Manager and IT Support Technician at Coles Group, system administrator at AGS Infotech Ltd and in internship along with working as a network engineer from Computer planet Pvt Ltd.I have developed professional skills like DHCP, DNS, WDS, and network printers along with Linux and Windows servers Installation, troubleshooting and configuration. I am an excellent communicator with strong time management and assessment skills. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilising interpersonal skills. A well rounded team worker with a strong work ethic bringing with five plus years of experience. Cyber Security, Python Programming Language. Associations/Organisation's: Australian Computer Society (ACS) member

Overview

9
9
years of professional experience

Work History

IT Support Technician

Coles Group
01.2023 - 11.2023
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Replaced defective components and parts on malfunctioning computers and office machines.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Working on various platforms like Azure, Active directory to create in house employees accounts and allocate the group policies based on the role of the employee
  • Manage AD accounts,Restored data on computers and office machines and ticket stock.

Assistant Manager

Coles Group
08.2018 - 12.2022
  • Work with site manager on ongoing business improvement and growth
  • Supervise all store activities timely and in professional manner to ensure maximum customer satisfaction and to provide maximum security and protection of donated merchandise
  • Fulfil and supervise production functions such as: receive donated goods, direct donors to proper location, issue receipts, sort and select merchandise, price and mark items and perform other production functions as determined by supervisor
  • Sell goods to customers, display merchandise on sales floor effectively, provide all necessary customer services while maintaining a pleasant and polite manner
  • Responsible for all banking functions related to the store including making bank deposits, filling change requirements, etc
  • Perform all necessary personnel functions as determined by company policies and procedures including record keeping, scheduling, payroll management, monthly budget, disciplinary functions, evaluations, and training
  • Perform necessary record keeping and reporting of money, sales, and production in an accurate and timely manner
  • Enforce and effectively communicate company policies and procedures to all personnel
  • Maintain a high level of confidentiality
  • Follow safety policies and procedures always ensuring safe work conditions
  • Responsible to attend meetings and training sessions as required.

Network Engineer

Computer Planet Pvt Ltd
03.2022 - 05.2022
  • Initiated and managed network test facilities to verify network hardness and resilience
  • Collaborated with vendors to identify best options for optimising network performance
  • Created VPN infrastructure and allowed for secure remote connections
  • Troubleshot complex multi-vendor network service provider issues
  • Configured and troubleshot VoIP and multi-media distributed systems and platforms.

System Administrator

AGS INFOTECH PVT LTD
04.2015 - 11.2016
  • Organised frameworks to transfer secure data from internal to external and public networks
  • Recommended options for disaster recovery and remote access security
  • Linux Troubleshooting by providing Technical Support to the users over remote console
  • Installation and configuring windows server 2008
  • Installing and configuring DHCP, DNS, WDS and network printers
  • Windows Security patches and antivirus update patches day to day
  • Making Systems ready with Windows OS, installing required Drivers & Software's, via remotely
  • Installing, Testing and upgrading systems, such as debugging, tracking, logging and resolving all identified problems, according to approved quality testing scripts, procedures, and processes
  • Attending day-to-day problems at user end and closing the Incident calls within SLA and providing L2 support to VIP users.

Education

Professional Degree

Education Center of Australia
Sydney, NSW
06.2022

Master of Science - Information Technology

Victorian Institute of Technology
Sydney, Kent, NSW
11.2019

Bachelor of Technology - Computer Science Engineering

Malla Reddy Institute of Engineering And Technology
Hyderabad, India
05.2015

Skills

    Technical Skills: Active Directory, Hardware, office 365, monitoring, troubleshooting, Networking, VPN router, Data recovery,C,Python

    Operating systems: Linux installation windows, Mac OS


    Non - Technical Skills

  • Ability to assist remotely to solve clients issues using remote access software such as Team Viewer
  • Telephone Service - Professionally processed 40 calls per day, providing information and service to
    ensure customer satisfaction
  • Supervised team of 15 staff members
  • Verbal and Written Communication Calm and Professional Under Pressure

Affiliations

Cyber Security, Python Programming Language. Associations/Organisation's: Australian Computer Society (ACS) member

Timeline

IT Support Technician

Coles Group
01.2023 - 11.2023

Network Engineer

Computer Planet Pvt Ltd
03.2022 - 05.2022

Assistant Manager

Coles Group
08.2018 - 12.2022

System Administrator

AGS INFOTECH PVT LTD
04.2015 - 11.2016

Professional Degree

Education Center of Australia

Master of Science - Information Technology

Victorian Institute of Technology

Bachelor of Technology - Computer Science Engineering

Malla Reddy Institute of Engineering And Technology

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NITESH REDDY YELAL