Nithesh Reddy Lingareddygari
Adelaide,SA
Summary
IT professional with experience in troubleshooting and resolving hardware and software issues across diverse systems, including POS, back-office, and network infrastructure. Experience in providing comprehensive helpdesk and service desk support, ensuring seamless operations and user satisfaction. Performed Regression testing, OPT testing and DMG terminal testing, with a keen interest in manual testing methodologies. Eager to leverage my testing expertise and analytical skills in a Test Analyst role to contribute to software quality and stability.
Overview
5
5
years of professional experience
Work History
IT Site Support
Peregrine
Adelaide, SA
10.2023 - Current
- Skilled in troubleshooting and resolving hardware and software issues for POS, back-office, and head office systems, contributing to enhanced reliability and operational efficiency.
- Proficient in providing comprehensive helpdesk and service desk support, addressing user queries and technical issues promptly to ensure seamless operations.
- Capable of diagnosing and resolving network issues, including troubleshooting WAPs and routers, to maintain network integrity and connectivity.
- Played a vital role in assisting the testing team with Regression testing, adhering to predefined test cases to ensure software quality and stability.
- Conducted OPT and DMG terminal testing, ensuring compliance with standards and specifications.
- Knowledgeable in manual testing methodologies, collaborating closely with the testing team for upcoming testing initiatives, such as the v38 POS upgrade.
- Proactive in identifying DMG issues from helpdesk calls, conducting initial investigations, and providing detailed reports to facilitate timely resolution by the DMG team.
IT SUPPORT PROFESSIONAL
Tata Consultancy Services
Hyderabad - INDIA
05.2019 - 05.2020
- Demonstrated commitment to user satisfaction by effectively addressing IT service desk tickets, ensuring timely resolution of technical issues.
- Developed and updated user manuals to empower users in resolving minor technical issues independently, reducing dependency on IT support for trivial matters.
- Managed user logins and provided personalized user services, ensuring users were informed of issue resolution and equipped with workaround solutions when necessary.
- Hands-on experience with Active Directory for user logins, ensuring seamless user access management within the system.
- Skilled in troubleshooting network issues, including Wireless Access Points (WAPs) and switches, employing basic troubleshooting techniques to maintain network functionality.
Education
Master of Computing And Innovation
University of Adelaide
Adelaide, SA11-2022
Bachelors in Information And Technology
GITAM University
Hyderabad - INDIA05-2019
Skills
- Operating Systems (Windows 7/10/11, Linux)
- Help desk ticketing systems (JIRA, ServiceNow)
- CISCO Network Troubleshooting
- OPT & DMG Testing
- Collaboration and teamwork
Reference
Kristel Biliran
Business Analyst Lead - Peregrine(OTR)
K.Biliran@otr.com.au
Sai Prashanth Reddy
Release Management Coordinator - Peregrine(OTR)
SP.Reddy@peregrine.com.au
Timeline
IT Site Support
Peregrine
10.2023 - Current
IT SUPPORT PROFESSIONAL
Tata Consultancy Services
05.2019 - 05.2020
Master of Computing And Innovation
University of Adelaide
Bachelors in Information And Technology
GITAM University
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