Nithin George Callistus

Led functional business analysis activities for digital transformation in logistics and rail operations.

Contributed to Windows EOL Migration Project through data mining and validation for effective transition.

Delivered Copilot AI Project by analyzing 300 cohort licenses, conducting user interviews, and developing cost models.

Presented business value against investment to support AI license procurement and organizational adoption.

Drove Rail-Flow Portal Implementation, integrating with IWAS to improve operational efficiency and process alignment.

• Worked as a functional & process BA to support the build program by facilitating ORD requirements for eSLA simplification project.
• Elicit and document Operational requirements, write user stories with unambiguous acceptance criteria, analyze, and define business processes, conduct gap analysis (AS-IS, TO-BE)
• Create contextual & process diagram to define the process workflow
• Facilitated Impact Assessment with the cross functional teams to identify and gauge impacts across all the programs to comprehend the business implementation program for ADR – (Automated Duct Reservation)
• Acquired Problem statements from AS-IS workflow by facilitating GEMBAS workshops with EU’s performing E2E transactions to identify efforts, cost, resource, volume etc.
• Facilitated Change management for smooth adoption of new business processes
• Analyze current state and define future state business process that is lean, improved, and efficient
• Facilitate customer discussions and enable them to decide on the MVP that maximizes business value
• Consult and enable customers to realize the business objective and optimize the cost of product development

• Support Suncorp Insurance brands and products web development working with core teams
• Collaborate with business and technical teams for end to end delivery
• Conduct discovery session, understand project requirement, and create flight plan
• Document in scope items specific to project and capture operational requirement documents (ORD).
• Provide estimation on the project delivery considering non-functional requirements
• Capture RAID in confluence and detail the impact & likelihood and provide the mitigation plan
• Translate functional and technical requirements into user stories, with acceptance criteria
• Slice stories vertically with traceability maintained to track dependencies and build solutions
• Present the technical challenges to business in terms of business impact and keep transparency with development
• Analyse data requirements to identify and collaborate with dependant teams for the product delivery
• Conduct agile related ceremonies like Sprint planning, Retro, Showcase, Stand-up, Backlog grooming and Estimation and story elaboration
• Key Projects: Geospatial field removal considering pricing engine requirements to increase the completion rate of Home Insurance quote, Shannons Mobi – migrating codes from legacy server (TOMCAT) to Openshift v4.0, AMC Administration Portal to link UUID for customers holding several accounts, Enhanced WDM VeroEdge login page for seamless customer login and password change, CAPE project to connect with new hopewiser to gather new attributes
• Key Achievements: Received Best Team award twice for delivering project in estimated timeline

• Gather requirements from business and translate functional and technical requirements into user stories and acceptance criteria
• Slice stories vertically with traceability maintained to track dependencies and build solutions
• Facilitate customer discussions and work on product that maximizes business value
• Ensure projects adhere to Client objectives by determining the deliverables for project phases are appropriately defined, scheduled, and meet business change management processes and policies
• Present the technical challenges to business in terms of business impact and keep transparency with development
• Ability to follow through high level business problems/issues until a solution is implemented/completed.
• Worked with the product owner to ensure the product is getting delivered as per the timeline and keep tracking the tickets in backlog.
• Shown flexibility with the ability to adapt to change in the requirements and work closely with product owner in backlog management and continuous delivery of features.
• Assist product owner in sprint planning and prioritization of requirements
• Collaborate with interdependent teams to fix the challenges & blockers faced
• A sound ability to build effective relationships, both with internal and external stakeholders

• Implemented market penetration strategy to enter competitor enriched markets and instigate media placements and POS workouts for priority markets
• Conducted qualitative and quantitative research to boost sales and maximize revenue
• Managed retail consumer engagement program, which ensured brand visibility and awareness at point-of-sale
• Spearheaded rural penetration drive in several states and sub-divisions
• Involved in local brand development and formulated marketing strategies aligned with brand strategy to maximize sales.
• Contribute to organization’s goals plus objectives and enhance market share and sales performance
• Establish channel strategies along with execute associated plans
• Prepare trade promotional plan in designated channels with crucial customers
• Provide marketing assistance to sales team through answering clients and product inquiries

• Small appliances category was the project primarily to support and maintain website functionality across all the company's eCommerce properties.
• Handling and Liaised with 3 major partner accounts Amazon, Flipkart and eBay.
• Led a cross-functional team comprised of internal employees and external contractors.
• Led the building, maintenance and re/prioritizing the requirements for implementation based on user value and time.
• Responsible for communicating project status to business stakeholders.
• Gathered business requirements from various departments to ensure the data is migrated to work with the new systems and the downstream applications.
• Analyzed operating procedures on an ongoing basis and recommended and implemented.
• Gathered user business requirements by meeting business users and generated business models and use cases.
• Conducted individual and group sessions with business and technical units including directorial leaders.