NITHIN GURAJALA
Perth,WA
Summary
Resourceful Technical Consultant with 8 plus years of experience on the ServiceNow platform. Expertise in configuring and customising ServiceNow applications, integrating with other systems through Web Services, Spokes, and Integration Hub. Proficient in ITIL, Agile, and COBIT processes. Strong background in designing solutions for critical implementations. Excel in problem-solving, communication, and teamwork to deliver projects on time and within budget.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Consultant
Accelerate IT Solutions
Perth, WA
04.2020 - Current
- Successfully executed Greenfield ServiceNow implementations from start to finish.
- Developed and presented client-specific software prototypes through designing, coding, and delivering POC's
- Created robust software design and architecture for custom applications developed on the ServiceNow platform.
- Created innovative security methods to ensure data integrity
- Collaborating on the implementation of webservices (REST and SOAP) to connect different software tools with ServiceNow platform.
- Designed, developed, and implemented applications on the ServiceNow Cloud Platform.
- Enabled Plugins, facilitated Data Archiving along with Building Web applications; designed complex workflows involving automations.
- Developed innovative solutions to address and achieve our Company's technical needs and initiatives
- Configured Automated Test Frameworks and Testcases for UAT testing
- Provided timely bug fixes by analyzing and troubleshooting software application issues.
- Translated complex business requirements into tailored configurations for diverse modules like ITSM, CSM, SPM, ITOM, IRM and more on the ServiceNow platform.
- Contributed to software design meetings by authoring technical design documents and offering design recommendations
- Collaborated with functional/process owners to gain insights into business processes and identify new software application requirements.
- Initiated and handled technical designs for complex application features
- Evaluated and advised management on technology enhancements, upgrades and modifications based on thorough investigations and analysis.
- Validated the design and execution of solutions through thorough review of peers' code
- Implemented configuration workspaces on the ServiceNow platform.
- Developed multiple portals on the ServiceNow platform for clients, catering to diverse requirements.
Solution Advisor
Deloitte
Bangalore, Karnataka
04.2019 - 03.2020
- Leading Development team, estimating and executing Software Development Life Cycle (SDLC) for a project.
- Working on different programming languages like Java Script, Type Script and Angular JS.
- Designing, Coding and Delivering Proof of Concepts (POC's) to clients on various software prototypes.
- Developing high-quality software design and architecture for Governance, Risk, Compliance and Vendor Risk Management Process.
- Designing and developing complex security methods to protect data.
- Designed, developed and implemented multiple applications on the ServiceNow Cloud Platform.
- Analyzing and troubleshooting software application issues and fixing bugs in a timely fashion.
- Developed and configured various applications on Service Now platform such as Policy and Compliance Management, Risk Management software, Audit Management, Vendor Risk Management, and Security Operations.
- Participating in software design meetings to write technical design documents and to propose design solutions.
- Interacting with functional/process owners to understand the business process and new requirements for configuring software applications.
- Determine and Implement best practices for software development and software test management in accordance with latest Industry standards
- Designed and implemented a wide range of catalog items, integrations, portals, and flows tailored to individual customer needs.
- Delivered comprehensive training programs on the Service Now Platform to team members.
Infra Developer
Cognizant Technology Solutions
Bangalore, Karnataka
12.2016 - 03.2019
- Designing, Developing and Implementing software applications on ServiceNow Cloud Platform
- Involved in IT project plans with Project managers to align development activities according to Software Development Life Cycle
- Extensively worked on designing and developing workflows for application Automation
- Designing Routing engines, Portals and Scripts on ServiceNow platform
- Enabling Plugins, Data Archiving, Building Web applications, working on Automated Test Frameworks and Flow Designer
- Design, develop and modify software applications, using scientific analysis and mathematical models to predict and measure outcome and consequences of design
- Worked on technologies like Java Script, HTML, Bootstrap and Angular JS
- Configuring Automated Test Frameworks for Testing (UAT)
- Developing custom applications on ServiceNow platform depending customer needs
- Supporting the technical design process by participating in the analysis of technical application requirements
- Developing Integration solutions with various software tools using REST and SOAP methods to get incompatible platforms to work together
- Configuring Metrics, Notifications, Dashboards, SLA’s and other Access Security Controls
- Configuring software applications to Import data from different platforms trough JDBC and LDAP connections
- Analyzing user needs and software requirements to determine feasibility of design within time and cost constraints
- Interacting with clients to gather business requirements, objectives and feedback on deployed software applications
- Coordinating and collaborating with outside test partners and analyzing test outcomes for Improvements
- Working on Platform Upgrades, Clones and Performance improvements to keep system up to date with latest versions and technologies
- Continually updating technical knowledge and skills by attending in-house and external trainings, reading technical blogs, following communities and accessing new applications.
Senior Software Engineer
ISS Softtech Private Limited
Bangalore, Karnataka
02.2016 - 11.2016
- Developing and Implementing IT Service Management software applications on ServiceNow Platform
- Utilizing computer language such as Java Script to build software applications on ServiceNow Platform
- Debugging & troubleshooting the errors in software applications
- Developed utilities on ServiceNow Platform for various purposes to make the work more efficient
- Developing Integration Solutions for ServiceNow Platform to integrate with various software tools
- Programming well-designed, testable, efficient code to build custom software applications on ServiceNow Platform
- Developing and Building Interactive dashboards and Reports for end users on ServiceNow Platform
- Developing existing programs by analyzing and identifying areas for improvement
- Collaborate with internal teams and vendors to fix and improve software applications performances
- Ensuring software is up-to-date with latest technologies and versions
- Collaborate with other programmers to design and implement features
- Writing test cases for existing and created code to ensure compatibility and stability
- Creating Technical Design documentation
- Preparing and Installing ServiceNow solutions by determining and designing system specifications, standards to clients
- Providing Technical Support on troubleshooting the issues and fixing the bugs
- Analyze and troubleshoot infrastructure problems in a timely manner
- Updating knowledge by studying programming techniques, participating in educational opportunities, reading professional publications and maintaining personal networks
- Improving operations by conducting systems analysis, recommending changes in code and procedures.
Education
Bachelor of Engineering in Computer Science and Technology -
JNTU-A
12.2014
Skills
- ServiceNow Platform
- ITSM, CSM, SPM, GRC, CSDM, HR, SecOps and ITOM
- Mobile Application Development for ServiceNow
- Java Script, HTML, Angular Js and Python
- MSSQL
- ITIL V4, Agile and COBIT
- HPSM, BMC Remedy
Certification
- ServiceNow Admin Certified.
- Certified Application Developer.
- 10+ ServiceNow Implementation Certifications.
Projects
- SuppotU Implementation.
- ServiceNow Platform Performance upgrade.
- ITSM and CSM Greenfield Implementation.
- Platform Enhancements.
- GRC and VR Implementation.
- GRC and SecOps Implementation.
- Enterprise Tool Implementation.
- Vhelp Implementation.
- Built and Deployed couple of ServiceNow store apps.
Timeline
Technical Consultant
Accelerate IT Solutions
04.2020 - Current
Solution Advisor
Deloitte
04.2019 - 03.2020
Infra Developer
Cognizant Technology Solutions
12.2016 - 03.2019
Senior Software Engineer
ISS Softtech Private Limited
02.2016 - 11.2016
Bachelor of Engineering in Computer Science and Technology -
JNTU-A
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