NITHIN RANJI VARGHESE

Detail-oriented Banking and Sales Professional with a passion for providing exceptional customer service and a deep understanding of financial markets seeking to leverage strong communication skills and problem-solving abilities in a Banking role. Effective problem-solver experienced in troubleshooting system failures, conducting customer service and quality training programs, and implementing tasks including word processing, emailing, internet searching, data entry and ability to readily learn new systems and programs. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

• Acted as the primary point of contact for customers, fostering strong relationships through meaningful interactions.
• Ability to communicate respectfully, clearly, and succinctly, including attention to details when writing and good listening skills when communicating with a wide range of stakeholders, managers, colleagues and members of the public.
• Identified and addressed customer's issues with efficiency and effectiveness, ensuring positive outcomes.
• Educated clients on the company's products, services, and processes, demonstrating the ability to simplify complex concepts.
• Ability to find the right Prospects, qualify, on-board and maintain relationships with new and existing partners with the best sales practises and market execution.
• Proven track record of successful customer service managers with adherence to high quality standards, resulting in enhanced organizational reputation and increased client satisfaction.
• Acted as a liaison between customers and product development teams, channelling feedback for product enhancements.

• Windows 98
• 2000
• XP
• 07
• 10

• Mathew Cherian, Business Development Manager, Al-fardan Exchange, Dubai, UAE, mathew.cherian@alfardanexchange.com, +971 507941369
• Brijeesh Sasidharan, Manager, Al-fardhan Exchange, Dubai, UAE, brijeesh.sasidharan@alfardanexchange.com, +971 508999856

• Transformers and Electricals Kerala Limited (TELK), Kerala, India, Manufacturing of High Voltage Electrical Equipment
• L&T Electrical and Automation, Tamil Nadu, India, Low Voltage Switchgear Design & Operation