Aatikah Rizwan

I deliver high-quality service to patients, families, and healthcare professionals across various communication channels. My role involves managing inquiries, offering guidance on hospital services, and ensuring a smooth experience for patients accessing medical care.

• Patient-Focused Service: Provide empathetic, clear, and professional assistance to patients, families, and visitors, addressing inquiries about hospital procedures, admissions, and appointments.
• Multichannel Support: Resolve customer inquiries through in-person, phone, and digital platforms, ensuring each patient’s needs are met efficiently and with care.

I provided exceptional customer service to guests, ensuring a memorable and luxurious experience. I was responsible for managing guest inquiries, offering solutions to concerns, and ensuring the seamless operation of the front desk and guest services.

• Guest-Focused Service: Delivered top-tier service to guests, addressing a variety of requests ranging from room reservations, amenities, special requests, and general inquiries.
  
• Multichannel Communication: Managed guest inquiries via phone, email, and in-person interactions, ensuring all requests were handled promptly and professionally.
  
• Problem Solving and Resolution: Addressed guest concerns and complaints with a solution-oriented approach, ensuring satisfaction and positive guest experiences.
  
• Team Collaboration: Worked closely with various departments (Housekeeping, Concierge, F&B, etc.) to ensure guest needs were met, and service was provided seamlessly across the hotel.