Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nithyanandan Ramaligam

Bellbowrie,Australia

Summary

Experienced IT Systems Engineer with over 15 years of involvement in managing IT infrastructure, systems engineering, virtualization technologies and support across Linux and Windows platforms. Skilled in implementing, managing and administrating secure computing environments that support critical business operations. Brings a solid mid-level technical background with growing expertise in cloud technologies in Azure, IoT, Corp and OT integration. Capable of aligning emerging technologies with enterprise IT strategies, contributing to innovation, efficiency improvements, and delivering secure, scalable solutions across IT Corp and OT environments. Certified in Agile practices in IT infrastructure project delivery, with practical experience in collaborating with cross-functional teams and external partners to support proof of concept (PoC) and solution delivery, foster adaptability, and ensure alignment of vendor services with organizational needs. Maintains a strong commitment to cybersecurity best practices, ensuring compliance, resilience, and safeguarding critical systems and data. Passionate about contributing to innovative projects and supporting the adoption of cutting-edge technologies, while continuously developing skills in cloud services, IoT/OT convergence, Agile practices, cybersecurity, and emerging technology enablement in dynamic and evolving environments.

Infrastructure engineering professional with robust experience in designing, implementing, and maintaining complex network systems. Adept in troubleshooting, system optimization, and ensuring robust security protocols. Strong focus on effective team collaboration and consistently achieving project goals. Known for reliability, adaptability, and technical expertise in network architecture, cloud services, and virtualization.

Overview

15
15
years of professional experience
1
1
Certification

Work History

IT Infrastructure Engineer

URBAN UTILITIES PTY LTD
01.2025 - Current
  • Company Overview: Brisbane, Australia
  • Manage, maintain, and monitor VMware vSphere environments, including ESXi hosts, vCenter servers, virtual machines and physical servers in Corp and OT.
  • Execute VMware upgrades, patches, and migrations as needed, ensuring platform stability and security in Corp and OT.
  • Manage VMware Tools and Veeam backup solutions, supporting business continuity and disaster recovery requirements in Corp and OT.
  • Install, configure, and maintain Windows Server and Linux distributions (RHEL, Ubuntu) to support critical business applications and services in Corp and OT.
  • Administer Active Directory, DNS, DHCP, Group Policy, and file/print services, ensuring reliable access and service availability.
  • Perform user account management, permissions administration, and security hardening of systems.
  • Apply system patches, updates, and configurations, ensuring compliance with organizational security standards.
  • Set up and manage infrastructure and application monitoring tools to ensure proactive identification and resolution of issues.
  • Collaborate with cross-functional teams, developers, and vendors on project implementations, escalations, and issue resolution.
  • Manage vendor relationships and service agreements, ensuring timely support, issue resolution, and alignment with organizational SLAs.
  • Create and maintain technical documentation, standard operating procedures (SOPs), and knowledge base articles to support operational excellence and knowledge sharing.
  • Projects Implemented and worked on:
  • Data Centre Consolidation Project: Consolidate cloud servers hosted in Fujitsu into Urban Utilities-managed data centres, ensuring seamless migration, minimal downtime, and improved cost efficiency.
  • SolarWinds Monitoring System Implementation: Installed, configured, and administrate the SolarWinds monitoring platform across Urban Utilities Corporate and OT environments, enabling proactive monitoring and improved system visibility.
  • Core Billing Application and Oracle Database Upgrade: Upgraded Urban Utilities' Core Billing Application (HIAffinity) and Oracle Databases from RHEL 7.9 to RHEL 8.10 in both production and non-production environments. Worked closely with multiple cross-functional teams to ensure smooth upgrade execution, testing, and business continuity.
  • Linux Patch Automation for Non-Production Servers: Designed and implemented automation of patching processes for all non-production Linux servers, significantly reducing manual effort and improving patch compliance.
  • Proposed Systems and Technology Recommendations
  • Red Hat Satellite Proposal for Linux Server Lifecycle Management: Proposed the adoption of Red Hat Satellite to align with Server and Storage Team's requirements for streamlined provisioning, patching, and lifecycle management of all production and non-production Linux servers. Currently awaiting approvals to proceed with Proof of Concept (PoC) phase.
  • Automation Tool Proposal for Cross-Platform Management: Recommended Red Hat Ansible as a centralized automation solution capable of managing Windows, Linux, and network devices, enabling cross-platform orchestration, configuration management, and patching automation.

Technical Support Engineer

RED HAT PTY LTD
09.2021 - 05.2023
  • Company Overview: Brisbane, Australia
  • Provide technical support to Red Hat customers in APAC region with following Subject Based Routing (SBR) Anaconda, Shells and Services
  • Manage incident and workloads, to ensure that all customer's escalated issues are handle and resolve in a timely manner within agreed Service Level Agreement (SLA)
  • Troubleshooting and resolving customer issues: investigate customer issues, diagnose the root cause, and provide effective solutions that meet the customer's needs.
  • Collaborate with cross-functional teams including product development, quality assurance, and customer success teams, to ensure that customer issues are resolved effectively and efficiently.
  • Contribute to the global Red Hat knowledge database, update knowledge base articles that provide guidance on commonly asked questions and issues.
  • Participate in product development by providing feedback on customer needs and pain points, testing new features and functionality, and identifying areas for improvement.
  • Conduct training sessions to help customers learn about product features, best practices, and troubleshooting techniques.
  • Mentor and train new hires and contribute to the knowledge and skill development of team members.

Systems Administrator

AUTO & GENERAL HOLDINGS PTY LTD
09.2017 - 09.2021
  • Company Overview: Brisbane, Australia
  • Manage, Configure and Administrate Windows Servers, Active Directory, DHCP, DNS, IIS
  • Services and Certificate Authority (CA Server), WSUS, FTP Services, Blue Coat Proxy Servers and DFS
  • Manage and Administrate F5 LTM Virtual Servers, F5 Pool, SSL Cert profiles and Key Stores
  • Good knowledge in SFTP scripts in Batch and PowerShell and Manage File Transfer product (MFT)
  • Manage and Administrate VMware Environment in Dell Power Edge MX7000 Chassis series, IBM and HP Servers, and NetApp storage.
  • Work in SolarWinds, Okta identity manager, JIRA, Confluence and ServiceNow products
  • Escalate the technical issues and liaise with external vendors support to resolve the issue within given SLA.
  • Manage and Administrate Core business applications and upgrades in DEV, UAT, Pre-Live and Production environments (Earnix, Intech Solution
  • Write scripts in SolarWinds for monitoring, SFTP scripts for data transfer and management.
  • Build and maintain effective relationships across teams in both the Business and Technology divisions.
  • Engaged in Infrastructure Projects as per Agile best Practices and Resolve Incidents and problem tickets.
  • Manage and Administrate Backup software NetBackup and Cohesity
  • Manage Internal and External SSL Certificates and monitor them in Solar Winds
  • Handle on call roaster and support after hours IT incident escalations
  • Create PowerShell to monitor internal requirements to improve the Solar Winds monitoring
  • Manage, Configure and Administrate the Symantec AV server.
  • Managed Internal application and grant permission as per the approval to MSSQL Server and engage external support to resolve them within given SLA.

Senior Systems Administrator

Synapsys Ltd, Bank GROUP IT of DFCC BANK
06.2015 - 10.2016
  • Company Overview: Colombo, Sri Lanka
  • Managed IT Operations and Service Desk teams, overseeing daily activities, task prioritization, and ensuring service excellence.
  • Provided support for 150+ users, utilizing Zendesk ticketing system to manage incidents, service requests, and escalations efficiently.
  • Installed, configured, and troubleshot Windows desktop and server operating systems (SBS), ensuring system stability and performance.
  • Administered and maintained Windows Active Directory, DNS, DHCP, File Servers, and Microsoft Team Foundation Server (TFS).
  • Managed VMware ESXi hosts, vCenter servers, NetApp SAN storage, and FortiGate Firewall (FD200D), ensuring optimal performance and high availability.
  • Oversaw internal application management and access provisioning for Bugzilla, SVN server, and MSSQL Server based on approved requests.
  • Managed Google Apps Mail Server accounts, corporate domain name registration, web hosting, and other outsourced IT services to streamline operations and reduce overhead.
  • Provided and managed departmental wise folder permissions and Remote VPN Access for secure work-from-home arrangements.
  • Actively contributed as a member of the IT Procurement Team, preparing recommendations for IT hardware, software, and services procurement.
  • Managed vendor engagements, requested technical proposals, evaluated solutions, and negotiated terms to ensure alignment with business requirements and cost efficiency.
  • Acted as Internal Auditor for ISO 9001:2008, ensuring compliance with information security policies, IT operational standards, and procedures.
  • Oversaw IT support processes, including request fulfillment, incident and problem management, supplier management, IT service continuity, availability, and information security management.
  • Performed daily backups of production and test environments using Dell NetVault Backup tool, managing onsite and offsite storage rotations.

Systems Administrator

Synapsys Ltd, Bank GROUP IT of DFCC BANK
02.2011 - 05.2015
  • Company Overview: Colombo, Sri Lanka
  • Managed IT Operations and Service Desk teams, overseeing daily activities, task prioritization, and ensuring service excellence.
  • Provided support for 150+ users, utilizing Zendesk ticketing system to manage incidents, service requests, and escalations efficiently.
  • Installed, configured, and troubleshot Windows desktop and server operating systems (SBS), ensuring system stability and performance.
  • Administered and maintained Windows Active Directory, DNS, DHCP, File Servers, and Microsoft Team Foundation Server (TFS).
  • Managed VMware ESXi hosts, vCenter servers, NetApp SAN storage, and FortiGate Firewall (FD200D), ensuring optimal performance and high availability.
  • Oversaw internal application management and access provisioning for Bugzilla, SVN server, and MSSQL Server based on approved requests.
  • Managed Google Apps Mail Server accounts, corporate domain name registration, web hosting, and other outsourced IT services to streamline operations and reduce overhead.
  • Provided and managed departmental wise folder permissions and Remote VPN Access for secure work-from-home arrangements.
  • Actively contributed as a member of the IT Procurement Team, preparing recommendations for IT hardware, software, and services procurement.
  • Managed vendor engagements, requested technical proposals, evaluated solutions, and negotiated terms to ensure alignment with business requirements and cost efficiency.
  • Acted as Internal Auditor for ISO 9001:2008, ensuring compliance with information security policies, IT operational standards, and procedures.
  • Oversaw IT support processes, including request fulfillment, incident and problem management, supplier management, IT service continuity, availability, and information security management.
  • Performed daily backups of production and test environments using Dell NetVault Backup tool, managing onsite and offsite storage rotations.

Associate Systems Administrator

Synapsys Ltd, Bank GROUP IT of DFCC BANK
02.2010 - 01.2011
  • Company Overview: Colombo, Sri Lanka
  • Managed IT Operations and Service Desk teams, overseeing daily activities, task prioritization, and ensuring service excellence.
  • Provided support for 150+ users, utilizing Zendesk ticketing system to manage incidents, service requests, and escalations efficiently.
  • Installed, configured, and troubleshot Windows desktop and server operating systems (SBS), ensuring system stability and performance.
  • Administered and maintained Windows Active Directory, DNS, DHCP, File Servers, and Microsoft Team Foundation Server (TFS).
  • Managed VMware ESXi hosts, vCenter servers, NetApp SAN storage, and FortiGate Firewall (FD200D), ensuring optimal performance and high availability.
  • Oversaw internal application management and access provisioning for Bugzilla, SVN server, and MSSQL Server based on approved requests.
  • Managed Google Apps Mail Server accounts, corporate domain name registration, web hosting, and other outsourced IT services to streamline operations and reduce overhead.
  • Provided and managed departmental wise folder permissions and Remote VPN Access for secure work-from-home arrangements.
  • Actively contributed as a member of the IT Procurement Team, preparing recommendations for IT hardware, software, and services procurement.
  • Managed vendor engagements, requested technical proposals, evaluated solutions, and negotiated terms to ensure alignment with business requirements and cost efficiency.
  • Acted as Internal Auditor for ISO 9001:2008, ensuring compliance with information security policies, IT operational standards, and procedures.
  • Oversaw IT support processes, including request fulfillment, incident and problem management, supplier management, IT service continuity, availability, and information security management.
  • Performed daily backups of production and test environments using Dell NetVault Backup tool, managing onsite and offsite storage rotations.

Education

Graduate Certificate - Cloud and Virtualization

Charles Sturt University
07.2024

PGD in IT - Project Level 6

British Computer Society (BCS)
09.2014

Diploma in IT - Level 5

British Computer Society (BCS)
03.2013

Skills

  • Infrastructure development
  • Virtual and cloud technologies
  • Linux and unix administration
  • Infrastructure automation
  • System administration
  • Vendor sourcing
  • Project oversight
  • Strategic planning
  • Continuous improvement

Certification

  • Red Hat Certified OpenShift Administrator - Currently preparing for the exam
  • Red Hat Certified Specialist in Containers – December 2024
  • Red Hat Certified Engineer (RHCE) - January 2022
  • Red Hat Certified System Administrator (RHCSA) - October 2021
  • Amazon Web Services Cloud Practitioner
  • Credential ID: 1KMS1HFJ32E4QZS6
  • AZ-900 Microsoft Certified: Azure Fundamentals
  • 70-740 Installation, Storage and Compute with Windows Server 2016
  • Agile Certified Professional – November 2020
  • Microsoft Certified Systems Administrator (MCSA) Server 2003 - August 23, 2008
  • NetApp Certified Technology Associate (NCTA)
  • VMWare Certified Professional (VCP) – Data Centre Visualization 5 - February 2015
  • ITIL V3 Foundation – March 2014
  • ISC2 Candidate

Timeline

IT Infrastructure Engineer

URBAN UTILITIES PTY LTD
01.2025 - Current

Technical Support Engineer

RED HAT PTY LTD
09.2021 - 05.2023

Systems Administrator

AUTO & GENERAL HOLDINGS PTY LTD
09.2017 - 09.2021

Senior Systems Administrator

Synapsys Ltd, Bank GROUP IT of DFCC BANK
06.2015 - 10.2016

Systems Administrator

Synapsys Ltd, Bank GROUP IT of DFCC BANK
02.2011 - 05.2015

Associate Systems Administrator

Synapsys Ltd, Bank GROUP IT of DFCC BANK
02.2010 - 01.2011

PGD in IT - Project Level 6

British Computer Society (BCS)

Diploma in IT - Level 5

British Computer Society (BCS)

Graduate Certificate - Cloud and Virtualization

Charles Sturt University

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Nithyanandan Ramaligam