Summary
Overview
Work History
Education
Skills
Timeline
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Niti Arora

Richlands,QLD

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Experienced Subject Matter Expert with over 9.5 years of experience in Customer service. Excellent reputation for resolving problems and improving customer satisfaction.

Personable and organized with passion for travel and customer service. Possesses strong knowledge in travel planning and itinerary creation, coupled with excellent communication and research skills. Ready to enhance client experiences and create memorable travel plans.

Overview

11
11
years of professional experience

Work History

Travel Consultant

Sai World Travels Pty Ltd
05.2023 - Current
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Organized trips for individual, family and business travelers.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Handled sensitive information with professionalism and discretion.
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Handled inquiries and provided assistance regarding Overseas Citizenship of India (OCI) card and visa applications.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Customer Service Subject Matter Expert

Fareportal
07.2013 - 03.2023
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services and company information.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Cross-trained and backed up other customer service managers.
  • Effective liaison between customers and internal departments.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating.

Education

Bachelor Of Arts -

University of Delhi

Senior Secondary School -

Central Board of Secondary Education

Secondary School -

Central Board of Secondary Education

Master of Information Technology - Information Technology

Kaplan Business School
Brisbane, QLD
06-2025

Skills

  • Report preparation
  • Complaint resolution
  • International sales support
  • Travel industry expertise
  • Strong communication skills
  • Advanced itinerary planning
  • GDS expertise
  • Customer advising
  • Flight arrangement

Timeline

Travel Consultant

Sai World Travels Pty Ltd
05.2023 - Current

Customer Service Subject Matter Expert

Fareportal
07.2013 - 03.2023

Senior Secondary School -

Central Board of Secondary Education

Secondary School -

Central Board of Secondary Education

Bachelor Of Arts -

University of Delhi

Master of Information Technology - Information Technology

Kaplan Business School
Niti Arora