Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NITIKA CHAWLA

Melbourne

Summary

People-focused professional with experience in social services, vocational counseling, and customer support. Skilled in understanding individual needs and providing tailored solutions, from guiding clients toward suitable job opportunities to resolving customer enquiries with care. Known for strong communication and relationship-building skills, with a genuine passion for helping others. Currently advancing expertise through Human Resources studies and eager to contribute these strengths to a customer service role.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Disability Employment Consultant

APM Employment Services
07.2024 - Current
  • Delivered tailored employment support for participants with disability, injury, or health conditions, achieving sustainable employment outcomes.
  • Conducted vocational assessments and developed Job Plans aligned with individual goals and capabilities.
  • Collaborated with allied health professionals, training providers, and community services for holistic participant support.
  • Utilized employment systems (ESS Web, Job Ready Live, Pulse) to manage caseloads and track participant progress.
  • Actively recruited employers through presentations at job fairs, conferences, and meetings to promote hiring people with disabilities.

Administrative Officer

Evoke Early Learning Childcare
05.2022 - 06.2024
  • Oversaw enrolments, attendance, and parent communications to support daily centre operations.
  • Maintained compliance documentation in line with ACECQA and Department of Education standards.
  • Coordinated rosters, timesheets, and leave management for staff.
  • Managed financial tasks including invoicing, fee collection, and reconciliation using Xplor & QikKids.
  • Supported audits and licensing requirements while ensuring strong relationships with families.

Customer Service Officer

Hoban Recruitment
01.2019 - 05.2022
  • Managed customer accounts using CRM software to track interactions and service requests.
  • Resolved complaints by coordinating with relevant departments for effective solutions.
  • Facilitated communication between customers and technical support teams for issue resolution.
  • Assisted customer inquiries via telephone, email, and face-to-face contact.
  • Managed daily operations of the Customer Service Department.
  • Collaborated with sales and marketing teams to enhance customer engagement strategies.
  • Created reports on service performance metrics for executive review and strategy planning.

Education

Advanced Diploma - Management (Business Management)

PAX Institute of Technology
Melbourne
01.2023

Skills

  • Eligibility Screening & Case Management
  • Records Management & Compliance Documentation
  • Training Coordination & Participant Support
  • Strong Interpersonal & Communication Skills
  • Networking Strategies & Community Engagement
  • Customer Relationship Management
  • Disability & Employment
  • Support Case Resolution
  • CRM & Database Management (ESS Web, JobReady Live, Pulse, Xplor, QikKids)
  • Rostering & Workforce Scheduling (Kronos, RosterOn)

Certification

Working with Children Check

Timeline

Disability Employment Consultant

APM Employment Services
07.2024 - Current

Administrative Officer

Evoke Early Learning Childcare
05.2022 - 06.2024

Customer Service Officer

Hoban Recruitment
01.2019 - 05.2022

Advanced Diploma - Management (Business Management)

PAX Institute of Technology
NITIKA CHAWLA