NITIKA ARORA
Human Resource And Admin Executive
Epping,NSW
Summary
Human Resources professional with demonstrated success establishing and optimizing structures for benefits, compensation and employee engagement. Talent in evaluating current strategies and making proactive improvements to capitalize on changing conditions and retain top talent. Values workforce development as overall corporate success strategy.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Human Resources Business Partner
Mannash Solutions Pvt Ltd
New Delhi, New Delhi
04.2021 - Current
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Devised hiring and recruitment policies for [Number]-employee company.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for [Number] new employees.
- Liaised between multiple business divisions to improve communications.
- Engaged employees and conducted exit interviews to gain complete sense of satisfaction and areas in need of improvement.
- Served as company representative at [Type] events to promote company objectives.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Led comprehensive safety training program for [Number] staff members.
- Promoted and enabled necessary changes to align operations with strategic plans.
- Reviewed applicant qualifications and assisted management and recruiting with hiring needs and determining compensation and total package.
- Developed and delivered special events for company employees.
- Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
- Collaborated with leadership to assess and improve policies across board.
- Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
- Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Managed full cycle of recruiting, hiring and onboarding new employees.
- Facilitated communication and coordination between employees and management to keep parties informed.
- Coordinated technical training and personal development classes for staff members.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Retained 100% protocol on management tools and procedural accuracy.
- Instructed senior leaders on appropriate employee corrective steps.
- Worked as effective team member while contributing to local and regional HR projects.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
- Reduced workers' compensation claims by instituting corporate safety training program.
- Recruited top talent to maximize profitability.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Structured compensation and benefits according to market conditions and budget demands.
- Automated office operations while managing client correspondence, record tracking and data communications.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Created organizational filing systems for records, correspondence and [Type].
- Provided resolution to complex and confidential issues.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
Founding Director
ILocus Telecommunication Pvt Ltd
New Delhi, New Delhi
06.2013 - 07.2017
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Prepared annual budgets with controls to prevent overages.
- Directed market expansions to propel business forward, meet changing customer needs.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Established organizational mission statement through extensive collaboration and review.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Managed divisional marketing, advertising and new product development.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Maintained P&L and shouldered corporate fiscal responsibility.
Human Resources Administrator
Ariston Pvt Ltd
Delhi, New Delhi
04.2008 - 06.2013
- Liaised between multiple business divisions to improve communications.
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for [Number] new employees.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Prepared new hire letters, employee contracts and corporate policies.
- Oversaw hiring, staffing and labor law compliance.
- Organized company-wide events designed to boost employee morale.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Updated HR database with new employee information, changes in benefits and other details.
- Structured compensation and benefits according to market conditions and budget demands.
- Coordinated technical training and personal development classes for staff members.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Advocated for staff members, helping to identify and resolve conflicts.
Insurance Analyst
EXL Service
New Delhi, Delhi
02.2004 - 03.2007
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Identified key areas not performing well and implemented effective, new processes.
- Viewed reports regularly to make sure processing was conducted efficiently.
- Processed and recorded new policies and claims.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Calculated adjustments, premiums and refunds.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Modified, updated and processed existing policies.
Financial Advisor
Efund Insurance
New Delhi, Delhi
01.2001 - 01.2004
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
Education
MBA - Marketing And IT
Maharishi Arvind Institute of Since And Management
Maharishi Arvind Institute Of Since And Management 06.1999 - 06.2001
Bachelor of Arts - Secretarial Studies And Office Administration
MCM DAV College
Panjab University 05.1996 - 07.1999
Skills
Benefits administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Human Resources Business Partner
Mannash Solutions Pvt Ltd
04.2021 - Current
Founding Director
ILocus Telecommunication Pvt Ltd
06.2013 - 07.2017
Human Resources Administrator
Ariston Pvt Ltd
04.2008 - 06.2013
Insurance Analyst
EXL Service
02.2004 - 03.2007
Financial Advisor
Efund Insurance
01.2001 - 01.2004
MBA - Marketing And IT
Maharishi Arvind Institute of Since And Management
06.1999 - 06.2001
Bachelor of Arts - Secretarial Studies And Office Administration
MCM DAV College
05.1996 - 07.1999
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