Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Swostika Thapa

Pascoe Vale,VIC

Summary

Dedicated and personable Customer Service Representative with 4 years of experience in delivering exceptional customer support in fast-paced environments. Proven track record of building positive relationships, resolving issues, and exceeding customer expectations. Proficient in utilizing communication skills and problem-solving abilities to navigate complex situations. Adept at managing high call volumes while maintaining a high level of professionalism and empathy.

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service

McDonald's
Brunswick, VIC
06.2019 - 09.2023
  • Taking orders, handling cash, serving food Accurately taking orders and ensuring that special requests or modifications are correctly noted.
     Processing customer payments, and ensuring accuracy as this role
    requires attention to detail.
     Collaborating with kitchen staff to assemble orders correctly and
    promptly.
     Handling customer complaints or concerns professionally and
    finding appropriate solutions to ensure customer satisfaction.
     Juggling multiple tasks efficiently, such as taking orders,
    processing payment, and preparing food, while maintaining
    a smooth flow of operations.

Crew member

Bowls Baby
Essendon, VIC
09.2021 - 07.2022
  • Connecting well with the customers, giving them the best care of what they need
  • Able to cope with different people and solving problems
  • Adaptable to pressure, responsible, organized and hardworking
  • Friendly, courteous and enthusiastic
  • Clear communication skills
  • Practiced cleanliness
  • Able to collaborate and work well in a teamwork

Sandwich artist

Subway
Kensington, VIC
05.2021 - 12.2021
  • Greet customers in a pleasant manner and ask the standard sub or salad question.
    • Ask customers which bread they would like to have their sandwich in and provide options.
    • Assist customers in choosing meats and vegetables according to their specific tastes.
    • Provide customers with information on available sauces and
    condiments.
    • Create foot-long or 6-inch sandwiches depending on customers’ requirements, by placing meats, cheeses, sauces, and vegetables in them.

Education

Bachelor of Business -

Melbourne Institute of Technology

High School Diploma - undefined

united

Graduate Diploma - Child Care

Victoria University
Melbourne, VIC
10.2023 - 09.2024

Skills

Highly-focusedundefined

Interests

Travelling

Gardening

Cooking

Timeline

Graduate Diploma - Child Care

Victoria University
10.2023 - 09.2024

Crew member

Bowls Baby
09.2021 - 07.2022

Sandwich artist

Subway
05.2021 - 12.2021

Customer Service

McDonald's
06.2019 - 09.2023

Bachelor of Business -

Melbourne Institute of Technology

High School Diploma - undefined

united

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Swostika Thapa