Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
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Nitin Gholap

Network Operations Manager
Homebush,NSW

Summary

Dynamic NOC Manager with a proven track record at Telstra Ltd., excelling in incident management and team leadership. Expert in network troubleshooting and service level management, I drive continuous improvement initiatives while fostering collaboration. Recognized for enhancing customer satisfaction and mentoring junior staff, I leverage analytical skills to optimize network operations.

Overview

19
19
years of professional experience
5
5
Certificates

Work History

NOC Manager

Telstra Ltd.
10.2019 - Current
  • Strengthened incident management capabilities through regular review meetings and process refinements.
  • Championed training and development initiatives, empowering team members to stay current with industry trends and advancements in network technologies.
  • Managed vendor relationships for effective problem resolution and optimal service levels.
  • Ensured seamless communication between cross-functional teams to facilitate smooth network operations.
  • Leveraged automation tools to streamline repetitive tasks in order to optimize resource utilization within the NOC team.
  • Maximized customer satisfaction by promptly addressing escalations from internal departments or external clients related to service outages or degraded performance events.
  • Oversaw routine maintenance activities ensuring minimal impact on network availability or user experience during execution.
  • Conducted regular audits of network infrastructure to identify areas for improvement and maintain compliance requirements.
  • Developed comprehensive documentation to support knowledge transfer and standardize operating procedures.
  • Collaborated with project teams for successful deployment of new systems and upgrades, minimizing disruption to ongoing operations.
  • Analyzed performance data to develop actionable insights, driving continuous improvement initiatives across the NOC environment.
  • Established effective communication channels for timely updates on incidents, maintenance activities, and other pertinent information impacting stakeholders.

NOC Subject Matter Expert

Telstra Ltd.
07.2018 - 10.2019
  • Mentored junior team members, contributing to their professional growth and development.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
  • Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
  • Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
  • Served as go-to expert for resolving technical challenges, enabling smoother project progression.
  • Implemented mentoring program for junior staff, accelerating their professional development and contribution to projects.
  • Enhanced client relationships by delivering tailored advice and demonstrating in-depth product knowledge.
  • Fostered culture of continuous improvement, identifying and implementing process optimizations.

NOC Technical Specialist

Telstra Ltd.
10.2016 - 06.2018
  • Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
  • Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
  • Reduced downtime by proactively identifying potential network problems and implementing corrective measures.

Technical Lead

Wipro LTD
10.2006 - 10.2016
  • Conducted thorough analysis of complex technical data to inform decision-making processes during project planning stages.
  • Developed comprehensive engineering documents for all projects.

Education

Managing Business Operations - Managing Business Operations

University of New South Wales
Sydney, NSW
04.2001 -

Bachelor of Science - Computer Science

Dr Babasaheb Ambedkar Marathwada University
Aurangabad, Maharashtra, India
04.2001 -

Software Defined Networking - Software Defined Networking

RMIT University
Melbourne, VIC
04.2001 -

Skills

Service level management

Accomplishments

    - Best team manager of the year 2021 for Managed Services Business Unit.

Certification

CCNA - Cisco Certified Network Associate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

AWS Certified Cloud Practitioner

11-2022

NOC Manager

Telstra Ltd.
10.2019 - Current

Forescout Certified Associate (FSCA)

09-2018

NOC Subject Matter Expert

Telstra Ltd.
07.2018 - 10.2019

NOC Technical Specialist

Telstra Ltd.
10.2016 - 06.2018

CCNP - Cisco Certified Network Professional Routing and Switching (CCNP Routing and Switching)

01-2015

ITILv3 Foundation

09-2014

Technical Lead

Wipro LTD
10.2006 - 10.2016

CCNA - Cisco Certified Network Associate

02-2006

Managing Business Operations - Managing Business Operations

University of New South Wales
04.2001 -

Bachelor of Science - Computer Science

Dr Babasaheb Ambedkar Marathwada University
04.2001 -

Software Defined Networking - Software Defined Networking

RMIT University
04.2001 -

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Nitin GholapNetwork Operations Manager