NITIN JAGGA
Brisbane,QLD
Summary
Duty ManagerAccomplished Front Office and with extensive experience in hospitality and customer service. Proven expertise in leading front desk operations, managing teams, and enhancing guest experiences. Strong ability to resolve issues quickly, optimise daily operations, and uphold the highest service and compliance standards. Recognised for driving service excellence, staff development, and operational efficiency in fast-paced hotel environments.
Overview
3
3
years of professional experience
Work History
Front Office Duty Manager
RACV Hotel
Melbourne
10.2024 - 04.2025
- Oversaw front desk operations including check-ins, check-outs, and guest inquiries.
- Managed scheduling, training, and performance of front office staff.
- Resolved guest complaints promptly, ensuring satisfaction and service recovery.
- Coordinated with housekeeping and other departments to deliver seamless experiences.
- Monitored room availability, reservations, and billing accuracy.
Duty Manager
Park Royal Hotel
Melbourne
02.2023 - 10.2023
- Coordinated operations across front desk, housekeeping, and guest services.
- Supervised staff scheduling, training, and quality control.
- Handled guest inquiries and complaints to maintain high satisfaction levels.
- Ensured compliance with safety and health regulations.
Venue Manager
Pagewood Hotel
Sydney
03.2022 - 01.2023
- Directed day-to-day venue operations to ensure smooth event execution.
- Supervised staff scheduling, training, and performance.
- Managed vendor and client relationships to ensure service standards were met.
- Ensured compliance with health, safety, and legal regulations.
Education
Diploma in hospitality -
Stots college
Melbourne01.2021
Certificate IV in commercial cookery -
Stots College
Melbourne01.2020
Certificate III in commercial cookery -
Stots College
Melbourne01.2019
Bachelor of Business Administration -
SD College
Sri Ganganagar, India01.2018
Skills
- Front office operations management
- Guest Services & VIP Check-ins
- Customer Service & Complaint Resolution
- Staff Leadership
- Training
- Scheduling
- Process Optimisation
- Service Excellence
- Health
- Safety
- Compliance Monitoring
- Billing
- Reservations
- Room Management
- Microsoft Office
- Hotel Management Systems (Opera, TMS)
Timeline
Front Office Duty Manager
RACV Hotel
10.2024 - 04.2025
Duty Manager
Park Royal Hotel
02.2023 - 10.2023
Venue Manager
Pagewood Hotel
03.2022 - 01.2023
Diploma in hospitality -
Stots college
Certificate IV in commercial cookery -
Stots College
Certificate III in commercial cookery -
Stots College
Bachelor of Business Administration -
SD College
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