Nitin Kashyap
Wollert
Summary
Proven leader in retail and energy sectors, notably with Subway, where I spearheaded sales strategies and team development, enhancing store performance and customer satisfaction. Skilled in multitasking and decision-making, I excel in driving profit maximization and fostering professional team environments. Achieved consistent sales growth by leveraging excellent communication and customer service skills.
Overview
20
20
years of professional experience
Work History
Multiple Store Manager
Subway
Box Hill North, Moorabbin, Vic
12.2021 - Current
- Increased store performance by implementing effective sales strategies and staff training programs.
- Managed multiple store locations for consistent brand representation and customer satisfaction.
- Implemented targeted marketing campaigns to drive foot traffic and boost in-store sales.
- Oversaw daily store operations, ensuring a safe and welcoming environment for customers and employees alike.
- Maintained consistently high visual merchandising standards across all stores for an attractive shopping experience.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Led regular team meetings to discuss progress towards goals, share best practices, and address any challenges faced across multiple locations.
- Improved customer experience by addressing feedback promptly, resolving issues effectively, and implementing service improvements as needed.
Store Manager
Godfreys
Campbellfield, Sunshine VIC
01.2015 - 09.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback..
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Motivated staff to achieve store goals for enhanced sales productivity.
Insurance Representative
TAL Pty Ltd
Melbourne, VIC
02.2010 - 10.2015
- Promoted and sold insurance policies to individuals over year period.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Participated in ongoing professional development courses to maintain current knowledge of insurance products and regulations, enhancing overall expertise as a representative.
- Contacted underwriter and submitted appropriate forms to obtain binder coverage.
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Generated leads through cold-calling, networking and other outreach methods.
- Finalized sales and collected necessary deposits.
Energy Consultant
Salmat
Melbourne, VIC
02.2005 - 10.2009
- Delivered compelling presentations to potential clients, demonstrating the benefits of energy-efficient solutions.
- Educated clients about available government incentives for adopting renewable energy solutions or increasing efficiency measures.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties.
- Fostered a positive work environment by actively contributing to team meetings and sharing best practices with peers.
- Streamlined the sales process by creating efficient systems for tracking leads, follow-ups, and conversions.
- Developed expertise in various energy product offerings, enabling customized recommendations based on client requirements.
- Generated new leads through targeted cold calling and strategic networking events.
- Continuously improved product knowledge by attending workshops, seminars, and conferences related to the renewable energy industry.
- Enhanced company reputation by consistently exceeding sales targets and maintaining strong client relationships.
- Prepared pricing agreements and contracts to close sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Masters - Accounting
Central Queensland University
Melbourne03-2007
Skills
- Store operations
- Customer service
- Time management
- Multitasking
- Reliability
- Excellent communication
- Team leadership
- Decision-making
- Profit maximization
- Professionalism
- Sales strategies
Accomplishments
- Achieved Store results by completing various Tasks with accuracy and efficiency.
- Resolved customers issue through listening their problem & getting feedback.
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Multiple Store Manager
Subway
12.2021 - Current
Store Manager
Godfreys
01.2015 - 09.2021
Insurance Representative
TAL Pty Ltd
02.2010 - 10.2015
Energy Consultant
Salmat
02.2005 - 10.2009
Masters - Accounting
Central Queensland University