Nitin KOUL
Sydney
Summary
Dedicated Industry Professional experienced in achieving company goals through consistent organizational practices. Delivered results under pressure by adapting to new challenges and enhancing brand presence. Committed to supporting team objectives and driving success in mid-level position.
Overview
18
18
years of professional experience
Work History
Warehouse Picker/Packer
Ashley Services, Australia.
04.2025 - Current
- Picked products according to pick lists and packing slips to ensure accurate order fulfillment.
- Supported team members by preparing orders for shipping and delivery.
- Collaborated with team members to achieve daily pick and pack goals.
- Organized and stored products within designated warehouse locations to streamline inventory management.
- Operated handheld scanners to accurately track inventory levels.
- Used scanners to quickly locate and track items in warehouse.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
Brand Manager
Alhawaj (Samsonite Group)
03.2009 - 09.2024
- Analyzed market trends and consumer insights to inform brand positioning decisions.
- Analyzed competitor offerings to identify opportunities for differentiation and capitalize on unique selling points.
- Monitored competitor activity and industry developments to uncover growth opportunities.
- Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
- Streamlined brand messaging by creating and maintaining a consistent visual identity across all platforms.
- Coordinated with internal teams on brand guidelines, ensuring consistent company representation across departments and touchpoints.
- Consulted with product development teams to enhance products based on customer interest data.
- Organized and delivered training sessions for new product content and technological advancements.
- Mentored junior team members, fostering professional growth and development within the department.
- Continually maintained and improved the company's reputation and positive image in markets served.
Store Manager
Trident Group Ludhiana
01.2008 - 01.2009
- Managed daily operations, ensuring smooth store functioning and a clean, safe environment for customers and employees.
- Led daily operations, ensuring efficient workflow and optimal staffing levels.
- Trained and mentored staff on customer service best practices, improving team interactions with customers.
- Addressed customer complaints promptly and professionally, resolving issues to uphold positive customer relationships.
- Analyzed sales data to drive promotional strategies, increasing overall store revenue.
- Implemented inventory management systems, reducing stock discrepancies and improving accuracy.
- Managed inventory control, cash control, and store opening and closing procedures.
- Established safety protocols, ensuring compliance with regulations and promoting a safe shopping environment.
Education
MBA - Sales/Marketing
Apeejay Institute of Management
Jalandhar, Punjab, India.05-2007
BBA - Sales/Marketing
Punjab University
Chandigarh,India 05-2005
Skills
- Inventory management
- Team collaboration
- Quality control
- Order fulfillment
- Workplace communication
- Logistics awareness
- Cost management
- Customer service
- Onboarding support
- Stock management
- Client relations
- Inventory tracking
- Market awareness
- Customer retention
- Expense tracking
Hobbies
Public Speaking
Reading self help books.
Playing and watching cricket.
Languages
- English
- Hindi
- Punjabi
Timeline
Warehouse Picker/Packer
Ashley Services, Australia.
04.2025 - Current
Brand Manager
Alhawaj (Samsonite Group)
03.2009 - 09.2024
Store Manager
Trident Group Ludhiana
01.2008 - 01.2009
MBA - Sales/Marketing
Apeejay Institute of Management
BBA - Sales/Marketing
Punjab University