Nitin Ramnarayan Gholap
Sydney,Australia
Summary
Results-oriented SME and NOC Manager at Telstra Corporation Ltd. with expertise in service delivery management and stakeholder engagement. Demonstrated success in process optimization and team leadership, driving operational efficiency and achieving substantial cost reductions through strategic initiatives. Proficient in networking protocols and committed to mentoring teams to enhance performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
SME / Tech Expert / NOC Manager
Telstra Corporation Ltd.
Sydney, NSW
10.2016 - Current
- Progressed through multiple roles, from Technical Specialist and NOC Subject Matter Expert to NOC Manager, leading end-to-end operations across L2, L3 support, and Service Desk functions.
- Directed Network Operations Centre (NOC) activities, including incident management, vendor coordination, and service delivery across managed WAN environments.
- Championed team development through mentoring, training programs, and process optimization, fostering a culture of continuous improvement and technical excellence.
- Implemented automation tools and streamlined workflows to enhance operational efficiency and resource utilization.
- Oversaw network maintenance, audits, and documentation to ensure compliance, stability, and operational consistency.
- Acted as a key liaison between technical teams and business stakeholders, aligning project goals, and delivering high-quality outcomes.
- Enhanced client satisfaction by resolving escalations and delivering tailored technical support across diverse network platforms.
Lead Administrator
Wipro Technologies
10.2006 - 10.2016
Technical Support Engineer
vCustomer Pvt. Ltd.
10.2005 - 10.2006
Education
Micro credential - Managed Business Operations
UNSW
Micro credential - Software Define Networking
RMIT
B.Sc - Computer Science
Dr.B.A.M.U University Aurangabad
Skills
- Team Leadership & Mentoring
- Stakeholder Communication & Governance
- Service Delivery Management
- Change & Incident Management
- Process Optimization (Lean, ITIL)
- Strategic Planning & Operations Alignment
Technical Skills
- Networking & Infrastructure: SD-WAN, LAN/WAN, BGP, OSPF, LoadBalancer
- Vendor: Cisco, Fortinet, PaloAlto, Juniper, Forescout, F5, RIverbed
- Monitoring & Tools: SolarWinds, Splunk, Wireshark, SNMP, CACTI, InfoVista.
- Security & Compliance: NAC, VPN, Firewalls
- Cloud & Virtualisation: Knowledge of AWS, VMware, Hyper-V
- Scripting & Automation: Python, Bash
- ITSM & Operations: ServiceNow, ITIL, Incident/Change/Problem/Event Management
Certification
- Juniper Support Partner Junos Troubleshooting
- AWS Certified Cloud Practitioner
- Forescout Certified Associate (FSCA)
- Cisco Certified Network Professional (CCNP R&S)
- Cisco Certified Internetwork Professional (CCIP)
- Cisco Certified Network Associate (CCNA)
- Microsoft Certified Professional (Windows Server 2000)
- ITIL V3 Foundation Certified
Awards
- Award for the successful transition of Network Operations Centre (NOC) services to an offshore delivery model, and driving operational stability
- Received the Delivery Organization Award for Polaris, best individual in technical support
- Received the Abhimaan Award within the Telstra account, and the Encore Award for contribution to the 'Follow the Sun' project
- FIMC award for innovative problem solving
- BT Smooth Operators Award for excellent delivery management
LinkedIN Profiel
www.linkedin.com/in/nitin-gholap-9501a2b
Soft Skills
- Leader
- Mentor
- Stakeholder Manager
- Collaborator
- Communicator
- Team Player
Security Clearances
- NV2 Cleared
Timeline
SME / Tech Expert / NOC Manager
Telstra Corporation Ltd.
10.2016 - Current
Lead Administrator
Wipro Technologies
10.2006 - 10.2016
Technical Support Engineer
vCustomer Pvt. Ltd.
10.2005 - 10.2006
Micro credential - Managed Business Operations
UNSW
Micro credential - Software Define Networking
RMIT
B.Sc - Computer Science
Dr.B.A.M.U University Aurangabad
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