Nitin Saini
Weir Views
Summary
Performance-driven professional with 24 years of experience in Project Management, IT Operations, Unified Communications, Project & Program Delivery, Designing, implementing, and maintaining AWS and GCP infrastructure and platforms, O365, Exchange 2016, SMTP mail routing Active Directory, Storage, Backup Stabilization, People Management, Swift in completing programs & projects with competent cross- functional skills and making sure on time deliverables within cost parameters. Extensive experience in handling IBM Lotus Domino based on AIX/Win platform, Linux (Red Hat, CentOS, Ubuntu), Azure O365 Online & On-Premise Exchange servers, Razorgate, PGP Enterprise key servers, IMSA for outlook, DB2 for HADR, SMTP gateway, Postini, Proofpoint, IBM Sametime, Monitoring applications like GSX, Greenlight, Backup solutions TSM/TDP, Disaster Recovery planning & implementation & Splunk. Skilled in project transition, identifying risk & issues and providing mitigation plans. An enterprising leader with skills in leading personnel towards accomplishment of common goals
Overview
13
13
years of professional experience
1
1
Certification
Work History
Principal Consultant
Insignia Financial
Melbourne
01.2022 - Current
- Company Overview: Insignia Financial Ltd. is an Australian financial services company that provides clients with a range of financial services including financial advice, investment management, superannuation and estate and trustee services.
- I am working under the capacity of Principal Consultant for our client Insignia Financial Ltd. an Australian financial services company that originated with the Independent Order of Odd Fellows and was formerly known as IOOF Holdings Ltd.
- The firm has acquired the Superannuation Business from NAB (MLC) and I was involved in migrating the user O365 mailboxes, OneDrive, SharePoint along with MS Teams channels.
- It was a tenant-to-tenant migration utilizing the BitTitan tool MigWiz.
- I was involved in performing POC and successfully delivered the project by migrating all the repositories in scope within specified deadlines.
- My responsibilities involved attending CAB meetings to present the change requests, creating related documentation, Tracker, users communication, vendor follow-ups, attending weekly huddle and team meetings with SMEs at different levels to ensure smooth transition of services.
Integration Architect/ Sr. Tech BA
ANZ Bank
01.2020 - 01.2021
- I worked under the capacity of Integration Architect / Sr. Technical BA at ANZ Bank on Edison Insignia Digital Separation Project.
- ANZ wealth has sold its Insurance/Superannuation business to Insignia financial and the related systems were transitioned across to Insignia which were hosted on ANZ Data Centre.
- Key responsibilities includes the following:
- Schedule discussion with application stakeholders / Business to identify the in-scope users/applications/DLs/contacts.
- Analyze the data and prepare the treatment plan for the respective in-scope addresses.
- Rebranding the email addresses from @anz.com to OPSI (new domain).
- Engage in technical discussions with Project Managers to prepare the run sheet for cutover planning and provide feedback to finalize the Runsheet.
- Cleanup of Active Directory before handing over the domain to Insignia.
- Schedule discussions with senior management and walkthrough the treatment plan to seek approvals for functional specification document.
- Review the TSR and provide feedback before seeking approvals.
- Document all the cutover related data and ensure the documents are well updated in SharePoint.
- Identify all the application related dependencies and mitigate the issues to ensure smooth cutover.
- Ensure the on-prem AD is in sync with Azure AD and mitigate the sync issues while identifying the corrupt AD objects.
- Ensure all subdomains are removed before cleanups are performed (including Exchange/O365 and Active Directory objects).
- Escalation point of contact during cutover window and perform related testing verification test to ensure smooth transition.
- Engaged in roll-back planning and post-cutover activities.
Sr. IT Consultant
Allianz
01.2019 - 01.2020
- I worked under the capacity of Sr. IT Consultant at MMC Team in Allianz.
- The key responsibilities in this role includes:
- Administration of O365/ Exchange and Lotus Domino servers.
- Administration of Rightfax servers.
- Administration of Proofpoint/Postini and PGP servers.
- Team mentoring and stakeholder management.
- Understand & co-ordinate client’s needs / enhancements, customization, software-related issues, provide solutions in adherence to project schedules.
- Ensuring product transition is smooth from project team to infrastructure team, all documentations are being done and training provided.
- Ensure the stability of the environment by identifying the issues & engage support teams to prepare / test / implement mitigation plans.
- Ensure the end users are trained to perform the regular business as usual tasks for smooth delivery.
- Drafting knowledge base and lesson learned during the project delivery.
Engineer
ANZ
01.2018 - 01.2019
- I worked under the capacity of an Engineer for the Email upgrade Foundation squad.
- The key responsibility in this role includes:
- Analyzing dependencies on the Azure AD Sync connectors and mitigate the same to ensure smooth decommissioning of ANZ legacy Exchange 2010 servers.
- Perform root cause analysis of the problems and work along with BAU to help them with the troubleshooting process and data gathering to perform the RCA.
- Automation of recurring tasks using PowerShell scripts.
- Email routing reconfiguration / Exchange 2010 mail flow analysis & related configuration.
- Prepare execution plans/ test the same in NPN and follow ITIL process to execute the same in production with the help of change control.
- Join daily stand-ups and Epic planning meetings to create stories for the JIRA board and ensure to complete them within the specified timelines.
Senior Infrastructure Support Engineer
Canon Business Services
01.2017 - 01.2018
- Company Overview: Harbour IT
- Managing our customers infrastructure according to the satisfaction of our customers in line with our contractual commitments.
- Proactively suggest improvements to our customers infrastructure in order to improve service and value for both our customer and Harbour IT.
- Providing escalated infrastructure support from team members.
- This includes escalated service desk support from service desk teams (escalated end user support).
- Adhere to Incident, Problem and Change Management processes as per HIT/customer standards (ITIL) and within SLAs.
- To ensure best practice design, implementation, and management of managed infrastructure solutions are met.
- Perform proper root cause analysis and fixes to drive down the re-occurrence of similar incidents.
- Creating and maintaining technical documentation and knowledge base for HIT customer environments.
- To stay up to date with trends within the industry, ensuring solutions utilized are suited to the technologies supported by HarbourIT.
- Perform onsite maintenance and troubleshooting when required.
- Attend Customer meetings when required.
- Be part of a rotating weekly roster for Oncall responsibilities; this includes handling after hour escalations.
- Working within a rotating roster in a shift between the hours of 7am – 6pm weekdays.
- Being available to take phone calls for escalated enquiries or tickets.
- Complete monthly patching for customers Windows/ Linux server.
- Experience working within an Agile environment.
- Fulfilment of Service Requests.
- Harbour IT
Project Leader
Evolve Housing
01.2016 - 01.2017
- Company Overview: Evolve Housing is a leading not-for-profit housing provider in Australia, based in Western Sydney.
- I was responsible for the accurate and timely provision of ICT support services across the organization.
- This involves the personal delivery of services and equipment management and the overseeing of services delivered by external ICT providers and vendors.
- Key Accountabilities:
- Designing, developing and implementing system configurations and managing system installations.
- Exchange /O365 server administration.
- Troubleshooting network problems and outages, such as during installation, scheduled upgrade and/or emergencies.
- Securing operating and communication systems by establishing and enforcing network security solutions, policies and monitoring of usage of authorized users.
- Installing, configuring, testing, maintaining new and upgraded networks, communication systems, software database applications, servers and workstations.
- Supervising the administration of systems and servers related network to ensure availability of services to authorized users.
- Developing and maintaining documentation as it relates to network configuration, network mapping processes and service records.
- Monitoring and analyzing network usage, anticipate problems and recommend solutions to ensure optimal network performance.
- Experience with OneDrive, Teams, Cisco Jabber, outlook and related collaboration tools.
- Administering, changing, monitoring and supporting Cloud solutions.
- Maintaining skills, knowledge and competencies relevant to role requirements.
- Evolve Housing is a leading not-for-profit housing provider in Australia, based in Western Sydney.
Project Manager- T&D Operations & Reliability Engineering
McKinsey & Company
01.2014 - 01.2016
- Company Overview: Financial Consulting Firm
- Team member of Lotus Notes Administration and managing more than 450 servers across the world.
- Servers running on Different Domino version 6.0/6.5/8.0.1/8.0.2/8.5 on AIX/VMware Windows2000/2003 platforms.
- The job profile includes handling all server-based requests as well as System generated problems.
- Apart from the above said my profile also includes monitoring and managing the servers through various monitoring tools such as GSX, Tivoli, Net view, RAD/BPM, Boxtone.
- I also have good exposure on Razorgate, Blackberry, Rightfax in this firm and have in depth knowledge of their functionality.
- I was also handling responsibilities to conduct technical interviews and mentor role for new hires.
- Troubleshooting server crashes, generating nsd files and debugging nsd files to find the root cause for the server crashes.
- Coordinating with IBM (Lotus) for server related problems and implementing the debug parameters to troubleshoot and perform the RCA.
- Resolve any mail routing issues on the gateway servers.
- Resolve replication problems.
- Perform backup and restore of data (including user's mail files) from Tivoli Storage Manager (TSM).
- Exposure to TDP client and the TSM server for backing up data on our AIX servers.
- Our team was responsible for Restoring the data for the users.
- Regular commissioning and decommissioning of Domino servers, make it part of a cluster and make sure the failover and load balancing are configured.
- Administer windows-based domino servers.
- Creating cross certificates for users/servers.
- Creating connection documents for mail routing and replication.
- Creating program documents for tasks to be carried out on a server.
- Maintain the sendmail servers running on Linux boxes software.
- We maintain and troubleshoot these for any mail routing problems.
- Roll out new databases on the servers after they have been QA'd.
- Sign the databases with a trusted id and set the schedule of the agents before rolling out to the servers.
- Financial Consulting Firm
Technical Team Lead/SME
IBM
01.2012 - 01.2014
- Worked under the capacity of Team /Tech. Leader for Email & Collaboration service in IBM & involved in resolving escalation for Lotus Domino servers and Messaging Infrastructure.
- Identifying the scope of work, number of FTE required to support the account, scheduling KT sessions with clients, identifying risk & issues involved in projects and raise the related RPM for those which can’t be mitigated.
- Primarily these are: operations, trainings, performance analysis and assessment, resource / asset allocation.
- Responsibilities also includes managing delivery teams, client and onsite team interface, escalation point for the team, responsible for SLA adherence, compliance, resource leveling, workload balancing, audit closures.
- Performance appraisals.
- Customer Service and Customer Interface Skills.
- Escalation point (technical and service) for engineering and service delivery.
- Resolution of customer complaints and service issues.
- Coordinate cross functional teams for rapid response to crisis situations.
- Interface directly with vendors to establish and maintain timely problem resolution.
- On call support and after-hours escalation manager.
Education
Graduate - Commerce
M.M.H College
Meerut01.2000
Skills
- Risk Management
- IT Infrastructure Management
- UC Messaging & Mobile Engineering
- Enterprise Architecture
- Stakeholder Management
- Project Delivery
- Process Improvement
- IT Solution integration
- Training & Development
- Team Management
Certification
- 2021, Microsoft Azure Architect Technologies AZ-303
- 2021, Microsoft Azure Administrator Associate AZ-103
- 2021, Microsoft Azure Fundamentals AZ-900
- 2021, CISSP Certified Information Systems Security Professional 40 Hours Training Certifications
- 2016, Using Splunk /Infrastructure overview, Searching & reporting, Creating Splunk knowledge objects.
- 2014, IBM DB2 – Basic admin for Linux and Windows
- 2011, Project Management Aligned to PMBOK 2008
- 2004, IBM Certified Associate Lotus Domino Administrator
- 2001, Microsoft Certified Professional Win2K
- 2000, Diploma in Network-Centered computing, N.I.I.T
Accomplishments
- Excellence award team work, knowledge building & customer focus, 2007, McKinsey & Co.
- Performer of the Year, 2010, McK & Co.
- Best of IBM - Excellence Award for focus & passion for work, 2012
Personal Information
- Date of Birth: 09/27/79
- Marital Status: Married
- Visa Status: Permanent Resident VISA, Australia (NSW), B1 (Business Visitor VISA for US)
Languages Known
- English
- Hindi
Previous Profiles
- Integration Architect/ Sr. Tech BA, ANZ Bank, Australia, Edison Insignia Digital Separation
- Sr. IT Consultant, Allianz, Australia (Contractual Role)
- Engineer, ANZ, Australia
- Senior Infrastructure support Engineer, Canon Business Services, Australia (Harbour IT)
- Project Leader, Evolve Housing
- Project Manager- T&D Operations & Reliability Engineering, McKinsey & Company
- Technical Team Lead/SME, IBM
Current Profile
Principal Consultant, Insignia Financial, Australia, Eagle NAB (MLC) to Insignia Migration
Timeline
Principal Consultant
Insignia Financial
01.2022 - Current
Integration Architect/ Sr. Tech BA
ANZ Bank
01.2020 - 01.2021
Sr. IT Consultant
Allianz
01.2019 - 01.2020
Engineer
ANZ
01.2018 - 01.2019
Senior Infrastructure Support Engineer
Canon Business Services
01.2017 - 01.2018
Project Leader
Evolve Housing
01.2016 - 01.2017
Project Manager- T&D Operations & Reliability Engineering
McKinsey & Company
01.2014 - 01.2016
Technical Team Lead/SME
IBM
01.2012 - 01.2014
Graduate - Commerce
M.M.H College