Nitin Sharma
Armstrong Creek, Geelong,Victoria
Summary
PERSONAL PROFILE Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager/ Duty Manager
Holiday Inn Geelong
05.2023
- Effectively supervise guest arrivals and departures, ensuring that room allocations and check in/out processes follow set procedures and are client driven
- Train, coach, and support Front Office team members
- Utilize Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs.
- Ensure effective communication of new and updated information regarding policies, rates, and general hotel information to guests and to your team
- Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality
- Perform Front Office and hotel reception duties as well as from time to time assisting in the operation of an effective night audit, Housekeeping and Food and Beverage duties as required.
Housekeeping Manager
PNR Services Ltd
03.2021 - 04.2023
- Implements and maintains housekeeping department minimum standards
- Responsible for the hiring, training, and supervision of property housekeeping staff
- Prepares work schedule for staff and authorizes payroll for the department based on approved labor standards
- Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by the Hotel, which requires continuous visual inspection of guestrooms and public space areas including restaurant, lounge, meeting rooms, lobby, halls, etc
- Complete the monthly quotas set of twice-yearly guestrooms deep cleans, as well as quarterly guestroom inspections
- Evaluate the condition of furniture, fixtures, décor, etc
- Make recommendations and assist in the coordination of rehab projects
- Communicate effectively, both verbally and in writing to provide clear directions in assigning housekeeping and laundry staff in details of work
- Perform interviews, reference checks and completely new hire requirements
- Provide staffing, training, counseling, and performance reviews for housekeeping department
- Manage finances of housekeeping and laundry operations including budget and inventory controls
- Analyze data and compile reports on expenditures, wages, labor, supplies, etc
- In relation to hotel financial forecasts and budget
- Operate within the established labor standards
- Establish and maintain adequate supplies for efficient operation of department
- Supervise the operation of linen, uniform, supply, and storage rooms
- Place linen, uniform, and supply orders as needed
- Install inventory controls for uniforms, linens and supplies to be monitored by issuance procedures and purchasing
- Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for Team Members, and ensuring proper labeling of hazardous supplies
- Manage guest lost and found including, store and inventory all items, conduct any guest inquiry phone calls, and get guest mailing information as needed.
Front Office
Hilton Hotel and Resort
04.2022 - 12.2022
- Perform all check-in and check-out tasks
- Consult with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
- Respond to clients’ complaints in a timely and professional manner.
Assistant Food and Beverage Manager
Holiday Inn
03.2021 - 02.2022
- Prepare management, variance, and financial reports on a periodic basis
- Manage everyday operations, accounting, and financial matters of F&B store
- Supervise employee activities to conform to established standards and policies
- Identify and rectify operational, financial and employee issues
- Coordinate with audit and business teams to ensure compliance with established procedures
- Train and guide staff in their job duties
- Assist in recruitment, performance review, promotion, release, wages, and salary adjustments for employees
- Ensure employees follow operational practices, hygiene rules, and quality standards
- Develop and implement training programs for employees
- Manage F&B store operations to ensure excellent service in an economical and profitable manner
- Initiate the development methods for high quality food and drink preparation process
- Train assigned staff on emergency, health, and safety policies
- Respond quickly to customer complaints to ensure high quality customer service and satisfaction
- Plan and supervise the marketing and promotion activities to attract more customers
- Assist in ordering, purchasing, and stocking F&B products
- Coordinate in sourcing and testing new products and menus.
Assistant Front Office Manager
MI- PAD
03.2021 - 02.2022
- Oversee the entire Front Office operation to maintain high standards
- Assist the Operations Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Balance the cashier at the close of shift and resolve any discrepancies in cash float balancing
- Be fully aware of all daily and weekly events in the hotel
- Serve as a point of contact for regular and important Guests
- Maximize room occupancy at the best rates and use up-selling techniques to promote hotel services and facilities
- Ensured all night audit procedures were completed to the required standard
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Represent other senior managers in their absence, taking full responsibility of the hotel
- Compile adequate handover to Early staff/Duty Manager
- Motivated, trained, educated, appraised, and developed all Night staff.
Financial Administrator
Good Group Ltd
12.2016 - 11.2019
- Stock control and stock ordering
- Overseeing the ordering of store related supplies and managing stock transfers among stores
- Review purchase orders for accuracy and enter them in system
- Track and report key functional metrics to reduce expenses and improve effectiveness
- Monitor and forecast upcoming levels of demand and forecast cash flow based on that
- Monthly stock valuations
- Maintaining good relationships with suppliers and customers
- Preparing daily sales reports and reporting to the Directors of the company
- Balancing Creditors statement and debtor statements
- Bank Reconciliations and Credit card Reconciliations
- Payroll including IRD payments and PAYE Returns
- Preparing GST
- Forecasting cash flow and reporting to directors and bank on a monthly basis
- Assisting CFO with month end reports and forecasts.
Accounts Receivable
Novotel Queenstown Lakeside
06.2015 - 11.2016
- Processing timely payments of debtors’ accounts
- Processing payments of standard orders and pre-payments along with retail outlets and tour operators
- End of month reports (Aging summary/Detailed aging/Debtor Analysis)
- Group and transient invoices uploaded on Spurwing (online system) daily
- Tracking and recording debtors within 30-60 days of invoices issued
- Following up payments
- Monthly statements sent to debtors & clients for payments due
- Maintain and update all City ledger profiles for accuracy
- Filing and recording all payments and transactions received along with valid correspondence.
Night Manager
Novotel Queenstown Lakeside
01.2013 - 06.2015
- Oversee the entire Front Office operation to maintain high standards
- Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Balance the cashier at the close of shift and resolve any discrepancies in cash float balancing
- Be fully aware of all daily and weekly events in the hotel
- Serve as a point of contact for regular and important Guests
- Maximize room occupancy at the best rates and use up-selling techniques to promote hotel services and facilities
- Ensured all night audit procedures were completed to the required standard
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Represent other senior managers in their absence, taking full responsibility of the hotel
- Compile adequate handover to Early staff/Duty Manager
- Motivated, trained, educated, appraised, and developed all Night staff
- Responsible for hiring, training, and supervising the night staff in providing exceptional customer service to the guests
- Reviewed and completed payroll for night staff daily to ensure payroll costs were in line with occupancy
- Liaised with other departments in the hotel regarding customer requirements and staff
- Ensured all early morning calls were completed for all individuals, guests as well as groups
- Conduct Health and Safety Checks and Night Walks
- Providing efficient, friendly, and cordial service at the front desk
- Solving the issues or queries of the guests
- Ensured all early morning calls were completed for all individuals, guests as well as groups.
Assistant Night Manager
Novotel Queenstown Lakeside
11.2010 - 01.2013
- To receive a full and detailed handover from the late shift Duty manager regarding any further requirements
- Ensure accuracy of guest bills
- Carried out night audit function and assisted where necessary
- To be fully aware of the "arrival" and "departure" procedures for guests of the hotel
- To ensure every effort is made to meet with guest needs, with all complaints and comments being actioned following the procedures laid down by the hotel
- To report any irregularities to the duty manager, the following morning
- To comply with all hotel policies and procedures
- Provide efficient and friendly check-in and check-out service
- Great guests immediately with a friendly and sincere welcome
- Run and complete the night audit process through the system of the hotel
- Verify and swipe credit cards for authorization using electronic acceptance methods
- Use a positive and clear speaking voice, listen attentively to understand requests
- Post charges to guest rooms and house accounts using the computer
- Promptly answer the telephone using positive and clear English communication
- Close guest accounts at the time of check out
- Ensure guest stay was enjoyable.
Education
Graduate Diploma - Tourism Management
AIS St Helens
Auckland, New Zealand2010
Bachelors - Airlines, Tourism and Hospitality Management
Indian Institute of Tourism And Hospitality Management Trends
Chandigarh2009
Skills
- Employee Training
- Job Assignments
- Income and Expense Management
- Procedural Streamlining
Certification
- Licensed [Job Title] - [Timeframe]
- CM - Certified First Aid
Timeline
Assistant Manager/ Duty Manager
Holiday Inn Geelong
05.2023
Front Office
Hilton Hotel and Resort
04.2022 - 12.2022
Housekeeping Manager
PNR Services Ltd
03.2021 - 04.2023
Assistant Food and Beverage Manager
Holiday Inn
03.2021 - 02.2022
Assistant Front Office Manager
MI- PAD
03.2021 - 02.2022
Financial Administrator
Good Group Ltd
12.2016 - 11.2019
Accounts Receivable
Novotel Queenstown Lakeside
06.2015 - 11.2016
Night Manager
Novotel Queenstown Lakeside
01.2013 - 06.2015
Assistant Night Manager
Novotel Queenstown Lakeside
11.2010 - 01.2013
Graduate Diploma - Tourism Management
AIS St Helens
Bachelors - Airlines, Tourism and Hospitality Management
Indian Institute of Tourism And Hospitality Management Trends
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