JISNY THOMAS
Melbourne,VIC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
SalaryPackagingPLUS
12.2022 - Current
- Maintain customer accounts and record account information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Guest Services Agent
Mantra Resort
12.2020 - 01.2021
- Greeting guests upon arrival and making them feel welcomed
Accounts Payable Process Associate
Sopra Steria
05.2018 - 10.2020
- Reconciliation between systems to ensure smooth financial transactions
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Implemented organizational strategies to maintain clean, efficient workspace.
Education
Certificate 3 in Community Service -
TAFE Queensland
Cairns, QLD06.2022
Bachelors in Commerce - Accounting
University of Mumbai
Mumbai03.2017
Skills
- Excellent Communication Skills
- Judgement and Decision Making
- Conflict Resolution
- Leadership and Teamwork
- Account Updating
- Data Entry
- Scheduling
- Complaint Resolution
- Data Collection
- Customer Relationship Management (CRM)
- Building Rapport
- Microsoft PowerPoint
- Escalation Management
- Customer Education
- Staff Education and Training
- Conflict Mediation
Details
Melbourne, 0466367602, jisny156@gmail.com
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
SalaryPackagingPLUS
12.2022 - Current
Guest Services Agent
Mantra Resort
12.2020 - 01.2021
Accounts Payable Process Associate
Sopra Steria
05.2018 - 10.2020
Certificate 3 in Community Service -
TAFE Queensland
Bachelors in Commerce - Accounting
University of Mumbai
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