Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Nitin Tundiya

Perth,WA

Summary

Proven Customer Service Representative at Tata Consultancy Services, excelling in conflict resolution and Microsoft Excel. Demonstrated ability to increase customer loyalty through empathetic complaint handling and effective problem-solving. Skilled in maintaining professionalism in high-stress situations, enhancing customer relations and repeat business.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Tata Consultancy Services
Perth, WA
02.2020 - 08.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Master Of Protect Management - Project Management

University of Technology Sydney
Sydney, NSW
08.2021

Bachelor Of Engineering - Mechanical Engineering

Gujarat Technological University
Ahmedabad India
07.2018

Diploma Engineering - Engineering

Gujarat Technological University
Ahmedabad India
06.2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Call center experience
  • Relationship building
  • Complaint handling
  • Conflict resolution
  • Microsoft Excel

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Affiliations

  • International Customer Service Association

Timeline

Customer Service Representative

Tata Consultancy Services
02.2020 - 08.2023

Master Of Protect Management - Project Management

University of Technology Sydney

Bachelor Of Engineering - Mechanical Engineering

Gujarat Technological University

Diploma Engineering - Engineering

Gujarat Technological University
Nitin Tundiya