NITISH AGRAWAL
Jaipur,RJ
Summary
Results-oriented business leader with more than 19 years of experience in day-to-day Business Operations Management and Compliance Management with-in the Financial Services Industry. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Well-versed in applying multi-faceted approach in mitigating risks through implementing right controls and effective governance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Domain Lead (F&A Operations)
Infosys BPM limited
Sydney
03.2009 - Current
- Managing a team of 58 team members of Finance & Accounting domain with yearly client billing of 6 MN USD spread across multiple activities (Accounts Payables, Accounts Receivables, General Ledger and Fixed Asset accounting) and across multiple geographies (Australia and India)
- Meeting all the guidelines and compliances of Internal and External governance, reporting to stakeholders
- Accommodating various internal and external audits SA / IA, Risk, Controls and compliance to measure the process health
- Reviewing the SQP including quality control, assurance and improvement, implementing the opportunities through business transformation to impact the client business metrics
- Reporting to internal and external stakeholders like Operations Report, Utilization Report, EWI Report, Billable v/s
- Non-Billable Report, Project Revenue & Expense Budgeting, Resource Utilization Report, Access Control Review Report, Critical Risk Tracker and Staffing Matrix
- Managed engagement activities between compliance, internal audit and external audit teams
- Supported management through risk identification, control testing and process improvement procedures and doing stress testing for continuous risk identification during calm period and suggesting ways to overcome risks within the process
- Met with clients to identify and assess business controls, risks, process gaps and workflow inefficiencies
- Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks
- Ensuring trainings, succession planning and identification of career development for associates
- Creating KRAs for team to assign the process objective and sign off the scorecard for directs
- Driving effective retention plan to minimize attrition, identifying EWIs and timely resolution of people issues
- Conducting individual, group and organization-based training needs analysis & assessments
- Implemented policies and standard operating procedures for continuous improvement
- Conducted performance reviews each quarter, offering praise and recommendations for improvement
- Developed reports for senior management to outline expenditures, vendor spend and forecasting
- Aligned workload and reduced head count without service interruption.
CUSTOMER RELATIONSHIP MANAGER
BARCLAYS FINANCE
JAIPUR, RJ
02.2008 - 12.2008
- Responsible for disbursing the in-house approved cases
- Responsible for recruiting and handling Direct Sales Agents for selling personal loans
- Managing the referral partners Liaising between the sales team, Sales Support Unit and IT Team (Delhi and Mumbai)
- Responsible for preparing the MIS reports and managing data
- Getting the disbursed files authorized from the Delhi hub
- Used consultative techniques to understand customer needs and make strategic referrals to business partners
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
PROCESS DEVELOPER
GENPACT INDIA LIMITED
JAIPUR, RJ
11.2004 - 01.2008
- Prepared and mailed invoices to customers, processed payments and documented account updates
- Performed opening and closing procedures to keep operations running smoothly
- Funding, booking and disbursement of Leases – Capital and Operating
- Worked on disbursal of money to vendors – Disbursal Authority of $500k
- Audit of booked leases – Helped team to improve data input accuracy from 65% to 88%
- Worked on different kind of leases like $1 deals, CPC (Cost Per Copy), etc
- And also have a decent exposure to different applications like Rumba (PMS, Cheetah), Info-lease, Siebel Workflow Management, etc.
Education
Master of Commerce - Business Administration And Management
University of Rajasthan
Jaipur05-2005
Bachelor of Commerce - Accounting And Finance
University of Rajasthan
Jaipur05-2003
Senior Secondary -
TAGORE PUBLIC SCHOOL C.B.S.E.
Jaipur04-2000
Skills
- Finance Operations Management
- Process Improvements
- KPI Development
- Six Sigma Methodologies
- Cross Functional Collaboration
- SLA Implementation
- Operational Efficiency
- Project management and life cycle
- Controls and Compliance management
- Risk management
- SAP expertise
- Exceptional Communicator
- Multitasking
Accomplishments
- Achieved Six Sigma Green Belt Certification for completing a project on "Hold Invoices" in Accounts Payable stream
- Achieved Lean Practitioner Certificate for completing a project on "Auto Posting of invoices" in Accounts Payable Stream
- Currently working on automating the Cash Application transactions in SAP, to improve efficiencies by reducing manual effort and lead time
- Implemented electronic forms across different activities in Accounts Payable, Accounts Receivables and General Ledger activities
- Implemented E-invoicing which helped improve the payment on time percentage for Small Business vendors
- Annual org wide High Performance Incentive award for 2 consecutive years
- Exceeded the expectations multiple times during the appraisal cycles
- Invited by customer to work from onsite (Sydney) in collaboration; to assist them in smooth functioning of the processes and different risk and compliance audits. Acted as an Account Manager between Infosys and customer
- Performed multiple Process Definitions and Knowledge Transitions from different geographies
- Performed System Integration testing and helped customer to implement Global Vendor Compliance tool - Hiperos
Certification
- Six Sigma Green Belt
- Certified Lean Practitioner
Languages
English
Professional
Hindi
Professional
Workshops / Trainings Attended
- Business Transitions, Operations Management, Performance Management, Team Lead Development Program, High Impact Communications, Holding Effective Performance Management Discussions
- Competency Based Interviewing, Appraiser Skills Workshop, Design Thinking, Milestone 4, Disaster Recovery Representative
- Presentation Skills, Cultural Sensitivity, Problem Solving & Decision Making, Coaching Skills, Client Interfacing skills
- Quality Management System, Six Sigma Green Belt - DMAIC
- Accounting Fundamental, Business Accounting, AP, AR, GL & Reconciliations, Advance Excel
- 3 months Voice & Accent Training - Voice Excellence Program
Technical Know-how
- SAP FICO
- JDEdwards
- Concur
- Hiperos
- Readsoft Package
- MS Office Tools
References
References available upon request.
Timeline
Senior Domain Lead (F&A Operations)
Infosys BPM limited
03.2009 - Current
CUSTOMER RELATIONSHIP MANAGER
BARCLAYS FINANCE
02.2008 - 12.2008
PROCESS DEVELOPER
GENPACT INDIA LIMITED
11.2004 - 01.2008
Master of Commerce - Business Administration And Management
University of Rajasthan
Bachelor of Commerce - Accounting And Finance
University of Rajasthan
Senior Secondary -
TAGORE PUBLIC SCHOOL C.B.S.E.
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