NITISH DHAWAN
Sydney,Australia
Summary
Dedicated IT Support professional with extensive hands-on experience in providing first-line and remote technical support. Skilled in diagnosing hardware, software, and network issues while ensuring high levels of user satisfaction. Collaborates effectively with stakeholders to manage support tickets and implement change management strategies.
Overview
5
5
years of professional experience
Work History
Test Analyst
Tritusa
Sydney, NSW
09.2025 - Current
- Executed functional, regression, unit, SIT, acceptance, and UAT testing to validate software performance against requirements.
- Analyse test cases and execution results to ensure software functionality meets business requirements.
- Review user stories, design documents, and requirements for accuracy and completeness.
- Coordinated with developers and stakeholders to identify, track, and resolve software defects, ensuring quality deliverables.
- Facilitated change management strategies for seamless system updates and releases.
- Created administrative change documents, transport requests, and transport charm change documents to facilitate system updates.
- Working with Change management to have the successful deployment of the changes to move to Prod
- Client: Transport for NSW
IT Support Engineer
HEQS Group
Sydney, NSW
01.2025 - 08.2025
- Configured and installed computer systems, peripherals, and network connections.
- Resolved technical issues across hardware and software platforms, enhancing user satisfaction and system reliability.
- Provided remote support via ticketing systems, ensuring timely resolution of user requests.
- Documented troubleshooting processes and solutions in knowledge base, improving future incident resolution and knowledge sharing.
- Tracked IT inventory for equipment and software licenses, ensuring compliance and efficient resource management.
IT Testing Project (University Project)
Good Return
Sydney, NSW
06.2024 - 12.2024
- Executed functional and basic security testing, including introductory penetration testing, to uncover system vulnerabilities.
- Designed and executed test cases to validate system performance and ensure alignment with business requirements.
- Documented and reported defects, collaborating with stakeholders to facilitate timely resolution.
- Developed and implemented IT policies and procedures to enhance security, compliance, and overall system reliability.
- Provided technical support for software, hardware, and network-related issues in both onsite and remote environments.
- Developed documentation and user guidelines to enhance system usability and raise cybersecurity awareness.
IT Support
Price worth Furniture
Sydney, NSW
01.2024 - 12.2024
- Provided first-line IT support for warehouse systems, ensuring user access and operational continuity.
- Troubleshot connectivity and system issues, minimizing downtime for logistics operations.
- Coordinated with external IT teams to efficiently resolve complex technical problems, enhancing system reliability.
- Installed and maintained desktops, printers, scanners, and IT equipment.
Information Technology Support
Microcounts Info System
Amritsar, India
07.2021 - 11.2021
- Delivered deskside and remote IT support for diverse devices and systems, enhancing user experience and operational efficiency.
- Diagnosed and resolved hardware, software, and peripheral issues.
- Configured and deployed Windows-based systems.
- Supported basic networking (LAN, Wi-Fi, IP telephony) and data centre operations.
- Administered MS Windows OS and Microsoft Office Suite, ensuring optimal system performance and user accessibility.
Information Technology Support Intern
Internshala
Jalandhar, India
02.2021 - 06.2021
- Provided first-level IT support onsite and remotely, enhancing user experience and satisfaction.
- Troubleshot issues and resolved support tickets efficiently.
- Managed user access tools (Okta, Google Workspace, Microsoft 365).
- Facilitated setup and maintenance of laptops, printers, and peripherals, ensuring operational readiness for users.
- Coordinated A/V setup for meetings and events, contributing to seamless presentations and effective communication.
Education
Bachelor of Information Technology - Cyber Secuirty
Macquarie University
Sydney, NSWSkills
- UT Testing
- SIT Testing
- UAT Testing
- Test Case Design
- Test Case Execution
- Test case design
- Defect Tracking
- Defect Reporting
- Test Automation
- ALM
- Risk Analysis
- Test reporting
- Attention to detail
Timeline
Test Analyst
Tritusa
09.2025 - Current
IT Support Engineer
HEQS Group
01.2025 - 08.2025
IT Testing Project (University Project)
Good Return
06.2024 - 12.2024
IT Support
Price worth Furniture
01.2024 - 12.2024
Information Technology Support
Microcounts Info System
07.2021 - 11.2021
Information Technology Support Intern
Internshala
02.2021 - 06.2021
Bachelor of Information Technology - Cyber Secuirty
Macquarie University