Nitish Gupta
Perth,WA
Summary
Dynamic professional with a valid driver's license and strong client support skills, experienced at Uber Eats in optimizing delivery routes to enhance efficiency. Proven ability to analyze customer feedback at BP Connect, driving service improvements and fostering customer satisfaction. Committed to maintaining high standards and effective communication in all interactions.
Overview
8
8
years of professional experience
Work History
Driver
Uber Eats
Warnbro, WA
03.2022 - 06.2025
- Delivered goods efficiently while adhering to safety regulations and traffic laws.
- Maintained vehicle cleanliness and performed routine inspections to ensure operational readiness.
- Assisted in planning delivery routes to optimize time and reduce fuel consumption.
- Communicated effectively with clients regarding delivery schedules and potential delays.
CSR
BP Connect
Warnbro, WA
01.2019 - 03.2020
- Analyzed feedback trends to identify areas for service improvement and customer engagement strategies.
- Answered constant flow of customer calls with minimal wait times.
CSR
BP Connect
06.2017 - 12.2018
- Assisted customers with inquiries, ensuring prompt and accurate information delivery.
- Managed customer accounts, resolving issues to improve satisfaction and retention.
- Collaborated with team members to streamline processes and enhance service efficiency.
- Utilized CRM software to track interactions, maintaining detailed records for follow-up actions.
Housekeeper
AHS Hospitality
02.2017 - 06.2017
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene.
- Utilized industrial cleaning equipment to perform deep cleaning tasks efficiently.
- Assisted in inventory management by tracking cleaning supplies and reporting needs.
- Collaborated with team members to streamline cleaning processes and improve workflow efficiency.
Education
Advance Diploma of Civil Construction Design - Designing
Reach Community College
Melbourne, VIC08-2024
MBA - Marketing
Holmes Institute
11-2018
Master of Accountancy - Accounting
Holmes Institute
07-2018
Skills
- Client support
- Time management
- Valid Driver's license
Languages
Hindi
Full Professional
Timeline
Driver
Uber Eats
03.2022 - 06.2025
CSR
BP Connect
01.2019 - 03.2020
CSR
BP Connect
06.2017 - 12.2018
Housekeeper
AHS Hospitality
02.2017 - 06.2017
Advance Diploma of Civil Construction Design - Designing
Reach Community College
MBA - Marketing
Holmes Institute
Master of Accountancy - Accounting
Holmes Institute