Nitta ‘Rachel’ Both
Melbourne,VIC
Summary
I am an extroverted enthusiast, professional with a strong work ethic that thrives off my 3 years of customer service experience. Alongside my academic pursuits in financial planning, I am eager to contribute and solving problems in finance/accounting/marketing in organisations to make a significant impact.
Overview
3
3
years of professional experience
Work History
Receptionist & Sandwich Artist
Zoumi Cafe
03.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for customers.
- Working toward strong multi-tasking environment to taking order, making sandwiches, progressing payment, controlling data entry and general cleaning.
Receptionist & FOH
Manchi Chicken
12.2021 - 12.2022
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Handled cash transactions, maintained sales and payments records accurately.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Tracked important information in Microsoft Excel spreadsheets and ran reports or generated graphs using data.
Receptionist & FOH
Paradise Road
11.2020 - 12.2021
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
Education
Bachelor of Business Admin. - Financial Planning And Services
RMIT University
Melbourne, VIC10.2025
Foundation Studies -
Deakin College
Melbourne, VIC07.2021
Diploma - Commerce
Deakin College
Melbourne, VIC07.2022
Skills
- Customer Service
- Multitasking Abilities
- Problem Solving
- Computer Proficiency
- Microsoft Office Proficiency
- Organizational Skills
- Professionalism
- Excellent Communication
- Basic Accounting
- Exceptional written skill
- Administrative Support
- Telephone Skills
Hobbies
Gym and Reading Books have became a part of my everyday life. Gym has really helped me understand my mind and its complexities and in ensuring a better physical and metal wellbeing. Reading books particularly in personal finance and self-help such as Rich Dad Poor Dad, The 4-Hour Workweek and Think and Grow Rich have influenced me explore new worlds that the educational system does not teach as well as personal growth and development.
References
Available upon resquest
Timeline
Receptionist & Sandwich Artist
Zoumi Cafe
03.2023 - Current
Receptionist & FOH
Manchi Chicken
12.2021 - 12.2022
Receptionist & FOH
Paradise Road
11.2020 - 12.2021
Bachelor of Business Admin. - Financial Planning And Services
RMIT University
Foundation Studies -
Deakin College
Diploma - Commerce
Deakin College
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