Nivedha Muthukaruppannan
Melbourne,VIC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative / Office Administration
DANDENONG TIMBER AND HARDWARE
11.2024 - 05.2025
- Assisted walk-in customers with timber and hardware product selection based on their project needs, ensuring they received the right materials.
- Provided friendly and knowledgeable service to both trade and retail customers, building strong relationships and repeat business.
- Answered phone and email inquiries professionally, offering prompt solutions and accurate product information.
- Processed sales transactions accurately using POS systems and maintained a clean and organized service counter.
- Managed customer orders, including preparing quotes, checking stock availability, and coordinating pick-up or delivery schedules.
- Resolved customer complaints or concerns efficiently and respectfully, ensuring a positive experience.
- Maintained up-to-date product knowledge and participated in on-the-job training to support customers with the latest tools, safety gear, and construction materials.
- Liaised with warehouse and delivery staff to ensure timely fulfilment of customer orders and special requests.
Customer Service Representative
TMX PRECISION TOOLING PVT. LTD
01.2021 - 12.2023
- Responded promptly and professionally to customer inquiries and order processing requests through telephone and email channels.
- Accurately entered order details, including product specifications, quantities, shipping information, and any special customer requirements into the company system.
- Monitored order progress, tracked shipments, and provided regular updates to customers regarding their order status.
- Maintained accurate records by documenting customer orders, interactions, and relevant communication details in the company database.
Administrative Assistant
MILACRON
10.2016 - 12.2018
- Served as the first point of contact for customer inquiries, providing professional assistance via phone and email to ensure prompt issue resolution and customer satisfaction.
- Supported customers with order-related queries, product information, and general assistance, maintaining a courteous and helpful approach at all times.
- Entered and maintained accurate customer and order data, ensuring up-to-date records to support smooth operations.
- Provided internal team support by preparing reports, organizing job records, and ensuring workflow documentation was complete and accessible.
- Assisted in maintaining internal tracking systems to monitor job progress, hours, and key milestones, contributing to team productivity.
- Created and updated internal documentation such as guides and checklists to streamline team processes and support training.
Education
Bachelor Of Engineering -
VMKV ENGINEERING COLLEGE
Skills
Communication
Quick Learner
Good Listener
Decision Making
Leadership
Customer service
Honest, Determined
Punctuality
Career Oriented
Organizational Skills
Time Management
People
Management
Adaptability
Flexibility
Hard Skills
· Customer Relationship Management (CRM)
· Order Processing & Fulfilment
· Data Entry & Record Maintenance
· Microsoft Office Suite (Excel, Outlook, Word)
· Email and Phone Communication
· Complaint Handling and Resolution
· Sales Order Management
· Stock and Inventory Coordination
· Customer Database Management
· Administrative Support
· Report Preparation (Daily/Weekly)
· Training Material Preparation
· Workflow Coordination and Job Tracking
· Warehouse Environment Familiarity
· Scheduling Deliveries and Couriers
· Documentation and Filing (Electronic and Manual)
Timeline
Customer Service Representative / Office Administration
DANDENONG TIMBER AND HARDWARE
11.2024 - 05.2025
Customer Service Representative
TMX PRECISION TOOLING PVT. LTD
01.2021 - 12.2023
Administrative Assistant
MILACRON
10.2016 - 12.2018
Bachelor Of Engineering -
VMKV ENGINEERING COLLEGE
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