Nivedita Sharma
Prospect Vale,TAS
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
2
2
years of professional experience
Work History
Personal Care Assistant
Respect Aged Care
11.2023 - Current
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
Customer Service Representative
Coles Express
10.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cleaner and Housekeeper
TRC Hotel
10.2022 - 12.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
Customer Service Cashier
The Spice House
12.2022 - 06.2023
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
House Keeper
Leisure Inn Penny Royal
08.2022 - 10.2022
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Education
BBA - Accounting And Business Management
Lord Buddha Education Foundation
Kathmandu,Nepal10.2017
Skills
- Refund Handling
- Operating Telephones
- Credits and Refunds
- Proper Staffing
- Telephone Reception
- Customer Inquiries
- Customer Satisfaction
- Calculation of Discounts
- Customer Complaint Resolution
- Customer Service and Assistance
- Compassionate patient care
- Care plan implementation
- Patient Management
- CPR Certified
Languages
Nepali
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional
References
Ayden Walker ( Manager TRC hotel, Launceston, TAS )
0491851827
Mandeep Wadhwa ( Owner The Spice house, mowbray, launceston, TAS)
0421549736
jennifer connolly ( general manager Respect group ( aged care tyler village )
Jennifer.connolly@respect.com.au
Timeline
Personal Care Assistant
Respect Aged Care
11.2023 - Current
Customer Service Representative
Coles Express
10.2023 - 02.2024
Customer Service Cashier
The Spice House
12.2022 - 06.2023
Cleaner and Housekeeper
TRC Hotel
10.2022 - 12.2023
House Keeper
Leisure Inn Penny Royal
08.2022 - 10.2022
BBA - Accounting And Business Management
Lord Buddha Education Foundation
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