Summary
Overview
Work History
Education
Skills
Timeline
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Nives (NIV) Guarino

35 McLauchlan Drive Williams Landing,VIC

Summary

I pride myself on being a highly reliable, dedicated, hardworking individual with ambition to succeed. Proven leader in hospitality and event management, notably at THE STRAND RESTAURANT & FUNCTION CENTRE, where I excelled in orchestrating memorable weddings and functions, significantly enhancing client satisfaction. Expert in staff training and operational efficiency, my strong organisational skills and ability to establish rapport with clients and staff alike have consistently improved service standards and revenue growth. I adapt easily to any environment, whilst working well with a team. I am seeking a position where I can help achieve company goals and maximize my potential.

Overview

18
18
years of professional experience

Work History

Hospitality Team Member

HIGHWAY LOUNGE
11.2023 - Current
  • Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods.
  • Maintained clean and organised public areas, contributing to a positive atmosphere for both guests and staff.
  • Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.

NANNY

CORBETT FAMILY
01.2015 - 11.2021
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Encouraged and supported children in physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Assisted children with homework, hygiene and socialisation. Prepared meals and snacks based on dietary guidelines.
  • Maintained a clean and organised home environment conducive to optimal child development. Assisted with housekeeping duties as well as running errands.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
  • Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritising safety precautions during transit.

Restaurant / Events Manager / Wedding Planner

THE STRAND RESTAURANT & FUNCTION CENTRE
08.2010 - 02.2015
  • Managed all Restaurant, Bar, Chef's and Kitchen staff. Managed all Events and organised functions from initial interview right through to the final stage of managing the clients Function, Conference or Wedding on the day.
  • Co-ordinated florists, photographers, and musicians for all events/Weddings.
  • Delivered exceptional customer service, addressing clients needs were met promptly and professionally.
  • Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management including weekly budget, revenue, accounts, stock control costing & ordering. balancing of daily takings.
  • Enhanced attendee experience by meticulously planning their event to their needs and budget
  • Worked closely with couples to meet wedding goals, maintain deadlines, venue layout, running sheets, menus, centrepieces and any other special requirements that the bride and groom needed to make their day one to remember.

Restaurant Manager Functions Coordinator

THE ANCHORAGE RESTAURANT
01.2007 - 09.2011
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Increased restaurant revenue by optimising table turnover rates and enhancing menu offerings.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Coordinated all functions, private events, Conferences, Weddings, delivering memorable experiences while maximising profits.

Education

Year 12 Certificate (VCE Equivalent)

St. Clare's College
Manuka, Canberra, ACT
1994

Skills

  • Strong Management and excellent organisational skills
  • Outstanding KPIs in securing all types of functions and Weddings
  • Training of new and current staff members
  • Establishing great rapport with clients, sales representatives and all staff
  • Reliability and punctuality, Initiative and Self-Motivation
  • Able to work methodically and multi task under pressure and to deadlines

Timeline

Hospitality Team Member

HIGHWAY LOUNGE
11.2023 - Current

NANNY

CORBETT FAMILY
01.2015 - 11.2021

Restaurant / Events Manager / Wedding Planner

THE STRAND RESTAURANT & FUNCTION CENTRE
08.2010 - 02.2015

Restaurant Manager Functions Coordinator

THE ANCHORAGE RESTAURANT
01.2007 - 09.2011

Year 12 Certificate (VCE Equivalent)

St. Clare's College

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Nives (NIV) Guarino