Niyah Rogan
Hornsby,NSW
Summary
To seek and maintain a full-time position that offers professional challenges that utilizes my interpersonal skills, excellent time management and problem-solving skills. I am an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals. I am an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as possessing an aptitude for excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills, I also have sound judgement to positively impact company success. I am dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Bed Bath N' Table
02.2023 - Current
- Led daily store operations, ensuring adherence to company policies and procedures. Including managing opening and closing procedures.
- Implemented inventory management strategies, optimizing stock levels and reducing shrinkage.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays. Including rotating merchandise and displays to feature new products and promotions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Fostered a positive work environment through effective communication and conflict resolution among team members.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised staff performance, providing training and support to help improve skills, achieve daily objectives and enhance team effectiveness.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organisation.
Assistant Store Manager
Kmart Australia
04.2021 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Duty Manager
Target Australia
09.2018 - 04.2021
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Supported loss prevention goals by monitoring shopper behavior.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Assisted customers with locating and choosing merchandise in store departments.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Used POS system to process sales, returns, online orders and gift card activations.
Yr10 Work Experience - Retail Sales Assistant
Fantastic Aussie Tours
11.2018 - 11.2018
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
Education
Year 11 -
Katoomba High School
Katoomba, NSW12.2019
Year 10 RoSA -
Blue Mountains Grammar School
Wentworth Falls, NSW12.2018
Skills
- Shift Scheduling
- POS Systems
- Management Training
- Administrative Management
- Retail Operations
- Pricing and Markdowns
- Store Opening and Closing
- Hiring and Training
- Attention to Detail
- Stock Rotation
- Transaction Processing
- Customer Service
Interests
- Music/Singing
- Creative Activities
- Soccer
- Baking
- Reading
Timeline
Assistant Store Manager
Bed Bath N' Table
02.2023 - Current
Assistant Store Manager
Kmart Australia
04.2021 - Current
Yr10 Work Experience - Retail Sales Assistant
Fantastic Aussie Tours
11.2018 - 11.2018
Duty Manager
Target Australia
09.2018 - 04.2021
Year 11 -
Katoomba High School
Year 10 RoSA -
Blue Mountains Grammar School