Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Niyah Rogan

Hornsby,NSW

Summary

To seek and maintain a full-time position that offers professional challenges that utilizes my interpersonal skills, excellent time management and problem-solving skills. I am an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals. I am an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as possessing an aptitude for excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills, I also have sound judgement to positively impact company success. I am dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Bed Bath N' Table
02.2023 - Current
  • Led daily store operations, ensuring adherence to company policies and procedures. Including managing opening and closing procedures.
  • Implemented inventory management strategies, optimizing stock levels and reducing shrinkage.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays. Including rotating merchandise and displays to feature new products and promotions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Fostered a positive work environment through effective communication and conflict resolution among team members.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Supervised staff performance, providing training and support to help improve skills, achieve daily objectives and enhance team effectiveness.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organisation.

Assistant Store Manager

Kmart Australia
04.2021 - Current
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.

Duty Manager

Target Australia
09.2018 - 04.2021
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Assisted customers with locating and choosing merchandise in store departments.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Used POS system to process sales, returns, online orders and gift card activations.

Yr10 Work Experience - Retail Sales Assistant

Fantastic Aussie Tours
11.2018 - 11.2018
  • Greeted customers and helped with product questions, selections and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.

Education

Year 11 -

Katoomba High School
Katoomba, NSW
12.2019

Year 10 RoSA -

Blue Mountains Grammar School
Wentworth Falls, NSW
12.2018

Skills

  • Shift Scheduling
  • POS Systems
  • Management Training
  • Administrative Management
  • Retail Operations
  • Pricing and Markdowns
  • Store Opening and Closing
  • Hiring and Training
  • Attention to Detail
  • Stock Rotation
  • Transaction Processing
  • Customer Service

Interests

  • Music/Singing
  • Creative Activities
  • Soccer
  • Baking
  • Reading


Timeline

Assistant Store Manager

Bed Bath N' Table
02.2023 - Current

Assistant Store Manager

Kmart Australia
04.2021 - Current

Yr10 Work Experience - Retail Sales Assistant

Fantastic Aussie Tours
11.2018 - 11.2018

Duty Manager

Target Australia
09.2018 - 04.2021

Year 11 -

Katoomba High School

Year 10 RoSA -

Blue Mountains Grammar School

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Niyah Rogan