Niyanth Chandra Kotigari
Melbourne,Australia
Summary
Dynamic Hub Specialist with extensive expertise in SME support, quality assurance, and risk identification within the financial services sector. Proven track record of investigating complex customer issues and identifying potential fraud or compliance risks while ensuring effective resolutions aligned with internal policies and regulatory standards. Recognized for exceptional performance, meticulous attention to detail, and sound judgment in managing sensitive cases. Eager to transition into a role focused on fraud, AML, and compliance, where analytical skills and risk awareness can significantly contribute to organizational objectives.
Overview
5
5
years of professional experience
Work History
Hub Specialist/SME
MUFG
06.2023 - Current
- Investigated and escalated assigned cases to Team Leader for accurate and compliant handling, ensuring adherence to AML and KYC procedures.
- Reviewed call recordings, account history, and transactions in potential fraud cases, implementing stop payments and security measures to mitigate risk.
- Achieved Quality Assurance scores above 90%, consistently maintaining a score of 95% through meticulous case review and problem-solving.
- Exceeded operational targets by maintaining Average Handling Time and adherence to standards, contributing to overall operational excellence.
- Conducted QA reviews and calibration sessions, delivering constructive feedback to enhance team performance and ensure consistent application of policies.
- Supported training and onboarding through role-plays and live mock chats, demonstrating strong communication skills.
- Monitored system trends, reported anomalies, and ensured first-contact resolution for sensitive cases, safeguarding client information and firm security.
- Utilized Genesys, PEGA/UCM, Encore+, Outlook, and Excel for tracking and reporting findings, managing competing priorities effectively.
Quality Control Officer
Davies Bakery
05.2021 - 03.2022
- Responsible for monitoring products and identifying potential compliance and operational risks within a high-volume production environment, demonstrating strong attention to detail.
- Conducted detailed inspections to detect irregularities, non-conformances, and process deviations, ensuring corrective actions were taken in line with internal standards and regulatory requirements.
- Maintained accurate records and reported issues to senior staff, supporting investigations into quality or process breaches.
- Worked closely with cross-functional teams to ensure adherence to regulatory, safety, and quality requirements, demonstrating strong problem-solving skills and risk awareness.
Education
Masters - Master of Engineering And Engineering Management
Deakin University
Geelong03-2022
Bachelors - Mechanical
Jawaharlal Nehru Technological University
India04.2019
Skills
- AML/CTF, KYC, EDD, risk assessment
- Fraud detection & SMR preparation
- Regulatory compliance & sensitive data management
- Escalation handling & issue resolution
- QA, documentation & reporting accuracy
- Analytical problem‑solving & attention to detail
- Prioritization, multitasking & operational efficiency
- Customer & stakeholder communication
- Genesys, Encore, Pega UCM, CRM, QA tools
- Power BI, Excel, Word, PowerPoint
Accomplishments
- Maintained 95%+ QA for eight months while handling complex AML and fraud cases.
- Completed 100% of investigations, including impersonation and account‑takeover cases.
- Managed up to three concurrent live chats, resolving 80% of interactions via chat with full compliance.
- Consistently met adherence and AHT targets while delivering high‑quality outcomes.
- Supported team performance by coaching colleagues and helping improve QA scores.
- Contributed to team growth through interviews, recruitment support, and onboarding during high‑volume periods.
Timeline
Hub Specialist/SME
MUFG
06.2023 - Current
Quality Control Officer
Davies Bakery
05.2021 - 03.2022
Bachelors - Mechanical
Jawaharlal Nehru Technological University
Masters - Master of Engineering And Engineering Management
Deakin University
Interests
Financial literacy and market trends, Risk management and fraud prevention, Data analysis and reporting, Strategic problem solving, Community volunteering.