Summary
Overview
Work History
Education
Skills
Accomplishments
Tools
Certification
Experience
Languages
Timeline
Hi, I’m

NIYAS BUHARDEEN

Sydney,NSW

Summary

Performance Engineering Lead with over 12 years of experience optimizing complex, enterprise-scale telecom applications. Proven expertise in leading performance initiatives across various transformation programs, including greenfield setups, Agile adoption, and website modernization. Skilled in performance tools, monitoring platforms, and stakeholder management across Telecom BSS/OSS ecosystems.

Seeking senior leadership opportunities in performance strategy, test governance, and delivery oversight to drive enterprise-wide transformation aligned with evolving business and technology landscapes.

Overview

12
years of professional experience
9
Certification

Work History

TPG Telecom | TCS

Performance Management
04.2023 - Current

Job overview

  • Led performance strategy and execution for greenfield telecom transformation projects involving multiple cross-functional teams, delivering 3 major releases on schedule with 98% SLA compliance.
  • Set up dedicated performance environments from scratch; coordinated seamlessly with DevOps, architecture, and infra teams.
  • Conducted risk assessments, load modelling, SLA analysis, and early bottleneck detection during sprint-level performance validation.
  • Designed custom load test frameworks and mentored junior engineers on scripting and result analysis best practices.
  • Increased employee productivity through effective performance management and targeted training programs, boosting team output by 20%.

Vodafone Australia | TCS

Performance Lead
06.2021 - 03.2023

Job overview

  • Enhanced legacy performance test architecture to support a high-volume order management system.
  • Defined performance test approach across multiple services including Siebel, Fusion, and CRM.
  • Partnered with infra and capacity teams to align performance benchmarks with projected growth rates, improving capacity planning accuracy by 25%.

Vodafone Australia | TCS

Technical Analyst
04.2019 - 05.2021

Job overview

  • Functioned as a Performance/Technical Business Analyst interfacing between product teams and engineering.
  • Mapped complex agent/customer journeys to backend system calls to identify high-load paths, enabling 30% more accurate load prioritization.
  • Coordinated common platform integration for multiple Vodafone sub-brands, ensuring unified performance baselines.
  • Applied knowledge of IT best practices to tackle new challenges and make educated decisions.

Vodafone Australia | TCS

Performance Test Analyst
05.2016 - 03.2019

Job overview

  • Owned end-to-end performance estimation, test condition creation, and load profile design for multi-channel applications, improving test accuracy by 25%.
  • Built a performance testing team and allocated testing resources dynamically, increasing resource utilization efficiency by 30%.
  • Maintained dedicated performance environments, avoiding contamination from other test streams.
  • Defined detailed scope and load models across HTTP, SOAP, and UI layers, improving system readiness validation.

Companhia De Telecomunicações De Macau | TCS

Integration Test Analyst
05.2015 - 03.2018

Job overview

  • Participated in SDLC-aligned integration testing for OSS/BSS components, ensuring upstream/downstream compatibility and reducing integration defects by 20%.
  • Prepared test strategy documents, traceability matrices, and managed functional validations.
  • Supported defect triage and root cause reviews, accelerating resolution cycles

TCS

Initial Learning Program - Java Testing
12.2012 - 03.2013

Job overview

  • Completed a 3-month structured training program focused on business communication, telecom domain knowledge, Java scripting, and manual/automation testing concepts.
  • Demonstrated strong organizational and time management skills.
  • Excellent communication skills, both verbal and written.

Education

K.S. Rangasamy College of Technology
Tiruchengode, India

Bachelor of Engineering
01.2012

University Overview

Mahatma Montessori Matriculation Higher Secondary School
Madurai, India

Standard XII/HSC
01.2008

University Overview

Saracens Matriculation School
Madurai, India

Standard X/SSLC
01.2006

University Overview

Skills

  • Performance testing leadership
  • Experience with performance testing tools
  • Expertise in application performance monitoring tools
  • Performance environment management
  • Agile project management
  • Performance testing for AWS applications
  • Expertise in CRM and digital interface enhancement
  • Enterprise application expertise
  • Cross-team coordination expertise

Accomplishments

Accomplishments
  • Delivered multiple releases with zero critical performance defects in production.
  • Delivered complex performance tests on tight deadlines by parallelizing test planning with development, speeding issue detection and ensuring on-time delivery.
  • Built stakeholder dashboards that boosted KPI visibility, speeding up go/no-go decisions and cutting release signoff delays by 30%.
  • Reduced post-go-live incidents by 20% via pre-release SLA analysis and targeted recommendations.
  • Enabled shift-left adoption by integrating service-level test triggers into Jenkins pipelines, boosting early defect detection.
  • Implemented Agile ceremonies within the performance team, improving transparency and defect closure efficiency by 15%.
  • Led JMeter adoption for key microservices, enhancing test coverage within CI pipelines.
  • Identified gaps in business processes and recommended low-latency workflow alternatives, reducing processing time by up to 25%.
  • Played a key role in resolving SLA breaches by real-time monitoring and mitigation using Splunk and CloudWatch.
  • Defined detailed scope and load models across HTTP, SOAP, and UI layers, improving system readiness validation.
  • Recognized for prioritizing defects effectively, accelerating go-live readiness by improving issue resolution speed.
  • Successfully coordinated cross-regional testing efforts between development and QA teams, ensuring seamless collaboration and timely delivery.
  • Created reusable documentation templates and test models, streamlining onboarding for new projects.

Tools

Tools
  • Performance: OpenText LoadRunner, JMeter, Neo Load, Gatling
  • Monitoring & Diagnostics: Dynatrace, Splunk, New Relic, AWS CloudWatch, HP OpenView
  • Lifecycle Management: JIRA, HP ALM, Octane, Bugzilla, Active Log
  • Methodologies: Agile, Scrum, Kanban, Lean IT, Shift-left Performance
  • Programming: ANSI C, Shell Scripting, JavaScript, Python (basic), SQL
  • Domain: Telecom BSS/OSS, CRM, Order Management, Billing, Website/UI Transformation
  • Functional Tools : Teradata, Siebel, Fusion, Comverse One, SQL Developer

Certification

  • LoadRunner Professional Certified
  • ISTQB Certified Tester – Performance Testing (CT-PT)
  • Professional Scrum Master (PSM I)
  • SAFe 6 PM/PO Certification
  • Apache JMeter Pro
  • Certified Performance and Capacity Management Practitioner
  • ISTQB-BCS Certified Tester – Foundation Level
  • Certificate in Telecommunication Business
  • Foundation Certificate in Telecom

Experience

Experience

TCS - 12 YEAR(S), 6 MONTH(S)
Total Experience - 12 YEAR(S), 6 MONTH(S)

Languages

English
Full Professional
Tamil
Native or Bilingual
Arabic
Elementary

Timeline

Performance Management
TPG Telecom | TCS
04.2023 - Current
Performance Lead
Vodafone Australia | TCS
06.2021 - 03.2023
Technical Analyst
Vodafone Australia | TCS
04.2019 - 05.2021
Performance Test Analyst
Vodafone Australia | TCS
05.2016 - 03.2019
Integration Test Analyst
Companhia De Telecomunicações De Macau | TCS
05.2015 - 03.2018
Initial Learning Program - Java Testing
TCS
12.2012 - 03.2013
K.S. Rangasamy College of Technology
Bachelor of Engineering
Mahatma Montessori Matriculation Higher Secondary School
Standard XII/HSC
Saracens Matriculation School
Standard X/SSLC

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