Summary
Work History
Education
Skills
Languages
Timeline
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Niyati Italiya

Summary

Dynamic professional with a proven track record in customer experience management and warehouse operations, notably with ISC-CX and Croma. Excelled in enhancing team productivity and ensuring product quality control. Skilled in evaluations and assessments, and adept at fostering teamwork. Achieved significant improvements in efficiency and safety through continuous optimization initiatives.

Work History

Customer Experience Evaluation

ISC- CX
Brisbane, QLD
01.2025 - Current
  • Get checks completed within the deadlines
  • Mystery shopping
  • responsible for visiting assigned stores, making purchases, and providing detailed feedback on their experience
  • Observe and evaluate the customer service provided by store employee
  • Good observational skills, attention to detail, and the ability to provide clear and concise feedback

Brisbane Airport Aviation Cleaner

Vivid Property Services
Brisbane, QLD
01.2025 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.

Education

Master Of Information Technology - Information Technology

Queensland University of Technology
Brisbane, QLD

Bachelor Of Computer Engineering - Computer Engineering

SSASIT
Surat, INDIA
04.2023

Skills

  • Treatment evaluation
  • Customer experience management
  • Obstetric anesthesia experience
  • Evaluations and assessments
  • Cleaning and sanitizing
  • Sweeping and mopping
  • Reliability and punctuality
  • Interior and exterior cleaning
  • Chemical handling
  • Safe cleaning with chemicals

Languages

English
Full Professional
French
Limited Working

Timeline

Customer Experience Evaluation

ISC- CX
01.2025 - Current

Brisbane Airport Aviation Cleaner

Vivid Property Services
01.2025 - Current

Master Of Information Technology - Information Technology

Queensland University of Technology

Bachelor Of Computer Engineering - Computer Engineering

SSASIT

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Niyati Italiya